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Thread: Shame on you United Airlines - beware of long check in lines

  1. #1
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    Shame on you United Airlines - beware of long check in lines

    Hi Folks,
    Just wanted everyone to know what happened yesterday 1/31/14 at the United Airlines departures. We arrived at the counter at 12:20pm to find NO ONE at the check in counter. Correct NO ONE, the counter was closed. When we arrived there were about 50 people in front of us waiting. People were shouting and yelling for someone to open but no one from United was there. By 1:00pm the line was out the door and along the sidewalk outside. I near riot was about to occur. Then with no explanation a long line of workers exited the back room to the loud jeers from the crowd. A very out of control and scary event as you can all imagine. It took an hour to get checked in once they opened. This is not the first time this has happened I am told. If anyone from United would like to respond, here is your chance.
    Last edited by tofare; 02-01-2014 at 02:35 PM.

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    United will not response. they simply do not care. though we fly them as they are the only non-stop, they could care less about their customers. they have been voted the worst airline consistently. but that doesn't seem to bother them. I always laugh when I see their commercials stating customer service is our number one priority. I'd hate to see their number 3 priority (probably safety).

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    Senior Member Arubalisa's Avatar
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    What time was your flight???

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    Our Flight was the UA1039 departing at 4:04pm.

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    Senior Member Arubalisa's Avatar
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    Quote Originally Posted by tofare View Post
    Our Flight was the UA1039 departing at 4:04pm.
    I am glad you made your flight.

    We have found, at least with Delta, that the employees representing the airline are "contract" employees and do not work "directly" for the airline.

    It sounds like the agents did not begin work until approximately (Aruba working hours ) 3 hours prior to your flight.

    Unfortunate that most people have to be out of their hotel rooms by 12 noon, so naturally everyone heads to the airport.

    They could probably bring employees in early and charge more for the ticket due to increased labor costs.

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    Senior Member rob o's Avatar
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    Quote Originally Posted by Arubalisa View Post


    They could probably bring employees in early and charge more for the ticket due to increased labor costs.
    Given what their greedy management probably pays the poor souls who have to face the angry crowds, I would think that extra hours of wages would be about $75 for the entire body of staff; about 50 cents per ticket. Do it, United.....shame on you.
    Please contact via e-mail at arubarennowner@gmail.com



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    Senior Member arubabob's Avatar
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    Sad since the company is half owned by the employees 401K plan. Or was.

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    Sorry if I don't understand why you'd been annoyed. Usually a check in counter does not open earlier than 2 h befor departure. For us (in europe) it's usual that you have to wait in front of the counter a lot of time, depending on what time the tourist parties coach drops you at the airport.
    Regards,
    Volker

  9. #9
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    in aruba, it is very much recommended and advised that folks get to the Aruba Airport 3 (sometimes more) hours before flight to check in and go thru the whole security and immigration and US Customs process. If the contract agents (in this case United) do not show up when the by the time the passengers are qued, it makes for a congested area and very unhappy and vocal passengers.
    IMO, All airline (contract ) employees should to be there 3.5 hrs before flight time...maybe even 4. As robo pointed out, it'd probably cost less than $100 to bring them in a bit earlier. Volker once you come to Aruba and see the process, you'll understand a bit better i am sure. Now, when you fly home from Aruba, will you be making a connection in USA? If not, then you will not see this process at all The USA has their own departure building where all passengers with flights to the USA check in. All other flights check in and bag drop from the other departure building. I am unsure if those flights require/suggest a 3 hr check in time.

    Quote Originally Posted by Volker63 View Post
    Sorry if I don't understand why you'd been annoyed. Usually a check in counter does not open earlier than 2 h befor departure. For us (in europe) it's usual that you have to wait in front of the counter a lot of time, depending on what time the tourist parties coach drops you at the airport.
    Regards,
    Volker

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    Senior Member Chadd's Avatar
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    Quote Originally Posted by Arubalisa View Post
    I am glad you made your flight.

    We have found, at least with Delta, that the employees representing the airline are "contract" employees and do not work "directly" for the airline.

    It sounds like the agents did not begin work until approximately (Aruba working hours ) 3 hours prior to your flight.

    Unfortunate that most people have to be out of their hotel rooms by 12 noon, so naturally everyone heads to the airport.

    They could probably bring employees in early and charge more for the ticket due to increased labor costs.
    To the best of my knowledge, that is the case with every US based airline operating in Aruba. Usually only the station manager and/or one or two other employees actually work for the airlines. I don't recall seeing the ticket desks open more than three hours prior to a flight either, unless that airline has multiple flights and the three hour window overlaps with the previous flight. I am however, not surprised to hear of the boorish behavior by some of the passengers. It seems that aspect of flying is getting worse by the day.

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