Community Forum

mmattalo · 12-28-2011, 08:19 PM

It is so heartwarming to listen to the CEO of Delta during the pre-take-off instructions as he espouses how proud he is to sit in the chair of their founder each day and fulfill his values . . . I wish the gate agent in Toronto would watch that video (in fact I suggested she watch it).

I am delighted to be back at our "second home" in Aruba for a few weeks . . . but somewhat annoyed over the level of apathy shown by the gate agents who were "too busy" to assist me with seat assignments on our ATL-AUA segment. Honestly, no wonder we make the 2 hour trek to Buffalo airport from the Toronto area where it is so much easier and friendlier to travel there . . . Toronto Pearson needs to get their act together.

To top it off . . . somehow, the terrific baggage handlers in Toronto forgot to load my bag on the flight . . . and on the next one, and on the next one . . . my bag has not left Toronto yet.

Upon arriving in Aruba this afternoon, the baggage service people here were helpful . . . but I must have looked incredibly surprised that it required the team here i Aruba to message the team in Toronto to tell them to make sure they load the bag on a flight tomorrow . . .

Oh well, good thing I have a pretty good wardrobe I keep here :-)

A nice pizza at Casa Tua, a glass of wine on our back patio . . . and we will be good to go tomorrow . . . especially if my bag arrives.

Thank you Delta!

Michael

*Andrea J.* · 12-28-2011, 08:39 PM

i know the luggage woes.

delta's gate agents apathetic ways are nothing out of the norm these days is it?!

maybe it is a sign of the times that folks do not take their customer service jobs seriously.
is apathy a pre qualifier for customer service?

have a good stay in aruba, happy new year and enjoy........your luggage will arrive soon. i hope.

aruba here I come · 12-29-2011, 10:38 AM

hey you are in aruba, what could be better?

mmattalo · 12-29-2011, 05:19 PM

Ellen - good point . . . having my new golf bag my clothes will get here would be nice . . . now, you can't I will golf with an old golf bag and without my new golf clothes now will you ;-)

*Andrea J.* · 12-29-2011, 07:22 PM

has your luggage not yet arrived?

Quote:

Originally Posted by mmattalo

Ellen - good point . . . having my new golf bag my clothes will get here would be nice . . . now, you can't I will golf with an old golf bag and without my new golf clothes now will you ;-)

mmattalo · 12-31-2011, 04:41 PM

Andrea - yep, luggage finally got here . . . 2 days late and my having to make numerous calls once Delta resigned their responsibility indicating it is now the local courier's responsibility . . . when will airlines ever learn the golden rule of customer service . . . oh well, just getting ready to ring in the new year with our friends / neighbors in Las Palmas. Happy New Year! Michael

*Andrea J.* · 12-31-2011, 04:51 PM

glad you got the luggage.

AA sent ours to Dallas on the 23rd. We got it on the 24th.

In August, our 1 checked bag did a tour around the world and we got it 16 days later.
We had put in our claim with AA and got the luggage by courier the same day we were to have mailed the claim. They blamed that lost and then found piece on hurricane irene.

12-28-2011, 08:19 PM	#1 (permalink)
mmattalo Senior Member Join Date: Aug 2009 Posts: 232	Thank you Delta It is so heartwarming to listen to the CEO of Delta during the pre-take-off instructions as he espouses how proud he is to sit in the chair of their founder each day and fulfill his values . . . I wish the gate agent in Toronto would watch that video (in fact I suggested she watch it). I am delighted to be back at our "second home" in Aruba for a few weeks . . . but somewhat annoyed over the level of apathy shown by the gate agents who were "too busy" to assist me with seat assignments on our ATL-AUA segment. Honestly, no wonder we make the 2 hour trek to Buffalo airport from the Toronto area where it is so much easier and friendlier to travel there . . . Toronto Pearson needs to get their act together. To top it off . . . somehow, the terrific baggage handlers in Toronto forgot to load my bag on the flight . . . and on the next one, and on the next one . . . my bag has not left Toronto yet. Upon arriving in Aruba this afternoon, the baggage service people here were helpful . . . but I must have looked incredibly surprised that it required the team here i Aruba to message the team in Toronto to tell them to make sure they load the bag on a flight tomorrow . . . Oh well, good thing I have a pretty good wardrobe I keep here :-) A nice pizza at Casa Tua, a glass of wine on our back patio . . . and we will be good to go tomorrow . . . especially if my bag arrives. Thank you Delta! Michael Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

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12-28-2011, 08:39 PM	#2 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor/passions beach bar, Hung Paradis, alto vista chapel, madam janettes, big porch at B55 Posts: 13,258 Images: 80	i know the luggage woes. delta's gate agents apathetic ways are nothing out of the norm these days is it?! maybe it is a sign of the times that folks do not take their customer service jobs seriously. is apathy a pre qualifier for customer service? have a good stay in aruba, happy new year and enjoy........your luggage will arrive soon. i hope. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.

12-29-2011, 10:38 AM	#3 (permalink)
aruba here I come Senior Member Join Date: Feb 2009 Age: 43 Posts: 297 Images: 6	hey you are in aruba, what could be better? Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ ______________ Ellen

12-29-2011, 05:19 PM	#4 (permalink)
mmattalo Senior Member Join Date: Aug 2009 Posts: 232	Ellen - good point . . . having my new golf bag my clothes will get here would be nice . . . now, you can't I will golf with an old golf bag and without my new golf clothes now will you ;-) Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

12-31-2011, 04:41 PM	#6 (permalink)
mmattalo Senior Member Join Date: Aug 2009 Posts: 232	Andrea - yep, luggage finally got here . . . 2 days late and my having to make numerous calls once Delta resigned their responsibility indicating it is now the local courier's responsibility . . . when will airlines ever learn the golden rule of customer service . . . oh well, just getting ready to ring in the new year with our friends / neighbors in Las Palmas. Happy New Year! Michael Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

12-31-2011, 04:51 PM	#7 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor/passions beach bar, Hung Paradis, alto vista chapel, madam janettes, big porch at B55 Posts: 13,258 Images: 80	glad you got the luggage. AA sent ours to Dallas on the 23rd. We got it on the 24th. In August, our 1 checked bag did a tour around the world and we got it 16 days later. We had put in our claim with AA and got the luggage by courier the same day we were to have mailed the claim. They blamed that lost and then found piece on hurricane irene. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.