It took us one hour to check in at Delta. There was one family of 6, including a child on a "leash" who created total chaos. How do people get away with this?
It took us one hour from leaving check in to get through the rest of the maze. So two hours total on Friday January 2.
Global Entry kiosks are immediately to the right upon entering "the room" and use the same short line as "crew members".
The passport kiosks were manned by Customs officers walking people through their use.
The line was out the door into the luggage room. This was at about 2 pm.
Our family of three stood online for about 15 minutes when we were asked if our Customs form was completed. It was- declaring our 2 six packs of Amstel Bright.
We were pulled out of line, bypassing the kiosk process entirely and were led directly to the immigration officer. Our "officer" happened to be a nice gentlemen who had been living at the Amsterdam Manor when we were there in June. He recognized us and told us he is now happily settled in permanent housing on the island. We were out of there as fast as he could scan our passports.
If we had not been pulled out of line I am thinking we would have been there another 30-45 minutes minimum. Our flight departed a good 20 minutes late so still would have had a tiny cushion.
First time in years we went from Aruba straight to Toronto and then onto our home city. We only did Aruba customs so we went quickly which was nice. Usually we go via a US city so we do the double customs.
HOWEVER, we are going through the US in March and I was wondering how this new system works and is working. We have global entry but I am not sure if our friends do. Worried about how this will affect them and if this means getting to the airport earlier than 3 hours?
You have to get lucky once in a while We made it to the gate area just in time to say good bye to my Dad who had been whisked off via wheelchair by an American employee.
Just as a matter of info, with the way they treat wheelchair passengers in Miami he will now be flying Delta to Aruba. American apparently feels that it is appropriate in Miami to take wheelchair bound passengers to a holding area before having another employee take the passenger to baggage claim. This time he was "stuck" at the holding area for 45 minutes, last time it was an hour.
Just a little mention on our departure December 14th with the passport scanners. They made everyone do it so you just cant get in line like before. We were in line awhile before someone came over and directed us to kiosk. We couldn't do kiosk at first, it it kept showing up a different name when I typed in starting info. We asked for help and the woman was annoyed at me and hit cancel button and said "just redo everything" with a tone like I was a mental case. I told her I never even got to the point of putting in my passport and something must be wrong. She walked away, with me just standing at passport kiosk. I looked closely in slot and I see the person before me left their passport in machine slot so it would not let me reset to enter my info. I pulled it out got my passport done and spoke to lady before I left. I told her to "please take a minute next time someone asks for help". I handed her the other persons passport and she knew then that she messed up. No apology, but I hope I helped the person out that left it by turning it in.
Sean and Susan