Cindy created a thread about the Global Entry and it brought to mind some thoughts about the new and "improved" US Customs process.
Is the process really more efficient?
Does it speed the process?
When we went thru in May, on a Tuesday there were no lines.
At the SWA counter we were given the US Customs form to be completed.
Then at the US Customs kiosk we had our passports scanned, had the photos taken and off to see the agent in the booth.
When it is busy in that area (and it was not when we were there) is it chaotic and is it more efficient? Is it more efficient for the US Customs or for the passenger?