Community Forum

*Arubalisa* · 04-23-2009, 12:31 PM

Randi we have rented a mini-van in June.

Randi · 04-23-2009, 02:41 PM

Hello,

We apologize for the inconvenience caused, we can not confirm these reservations. While maintaining our rates ,there were some mistakes and you could made reservation on it. These prices do not exsist, we can not rent a van for $10. per day.So all these reservations will be cancelled by Avis Aruba. If you want I can confirm reservations for these periods you need a car. Booking now you will have the best rate for high season.

Thanks,

Lidia Pourier
Avis Rent a Car Aruba
Reservations
Tel.(002-97)582-7202
Email:lpourier@avis.aw

I have just spoken with an Avis Customer service representative. They are investigating this whole thing.
What she did tell me was if you booked on the Avis Aruba website and you are not a resident of Aruba, they will be able to NOT honour your reservation. If you booked under Avis.com (US) or Avis.ca (Canada), they maybe.......
You are supposed to book where you reside.

My question is, even if they do "honour" the reservation, what is stopping this location to say they are out of cars when we arrive?

Will keep you all posted!

ladyg2u · 04-23-2009, 03:29 PM

I emailed her and stated that my reservation will be honored a glitch in the sytem is afvis problem not the customer and that I hope that my rate remains valid when I arrive. all I need is smoke coming out my ears i am hot as fish grease in the states businesses eat their mistakes chew chew avis.

*Andrea J.* · 04-23-2009, 05:47 PM

those ____________ (fill in the blank)!

andrea

Randi · 04-23-2009, 05:58 PM

Andrea,
I will let you know what happens but it is good that others complain too!

*Arubalisa* · 04-23-2009, 06:35 PM

dh spoke to AVIS USA at their toll free number, the woman stated, "that it is a valid contract 156.00 total and they MUST rent a that rate".

He emailed the Aruba email addy above, will post if/when we receive a response.

*Andrea J.* · 04-23-2009, 06:41 PM

this is what i sent to the email addy provided

dear ms pourier

hi, my name is andrea james and i am the forum moderator for the ATA (community forum website)

i invite you to visit the thread that was begun as "does avis have a scam?" i changed the title as the scam title was very inappropriate

i too have made a reservation, have a confirmation and got an economy sized car for $154.03 for 2 weeks jan 21- feb 4

i made my reservation online

many many folks on the government sponsored ATA site have made their reservations thru avis site

as a representative of the ATA and the moderator of the goverment sponsored tourism site, i certainly hope and expect that you will be forthcoming to me and the members of our forum......your customers.

please let us know what the real deal is

folks are now screaming scam bait and switch and are talking about taking further actions
please please please reply to this email and tell me what is happening with the great pricing that we got thru the avis site.

please click the link and read the threads

all of us that received our confirmations will be quite distressed if we find that avis in aruba does not honor the confirmations.

http://www.aruba.com/forum/f38/avis-deals-renamed-thread-38383/

i look forward to your reply and welcome you to ATA's Community Forum

thanks
andrea james

Randi · 04-23-2009, 06:53 PM

Andrea, that is fantastic!

Arubalisa, Avis Canada told me the same thing, originally, that they have to honour the contract but WHAT DO WE DO IF WE SHOW UP AND THEY SAY, SORRY NO CARS? We can have confirmations from here to tomorrow but then what?

The Avis customer service person I spoke to told me that unless I get something in writing denying that price they could not get involved. Well today they got involved and I am awaiting their response!

I also have the managers email address at Avis and he gave me his person gmail address. Do I give that out???

qlaval · 04-23-2009, 09:00 PM

Quote:

Originally Posted by Randi

...What she did tell me was if you booked on the Avis Aruba website and you are not a resident of Aruba, they will be able to NOT honour your reservation. If you booked under Avis.com (US) or Avis.ca (Canada), they maybe.......
You are supposed to book where you reside......

That's the biggest bul... I'v ever heard... geee

*Arubalisa* · 04-23-2009, 09:01 PM

Dh called AVIS USA again and spoke to a "rates agent" and though she sympathized said it is a franchisee and they can do whatever they wish.

Needless to say he told them where they could place our reservation and promised never to use them again in the future adding that it would also be posted here as well. I am sure she cared-- <<NOT>>

!!

04-23-2009, 12:31 PM	#91 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,111 Images: 167	Randi we have rented a mini-van in June. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Cat Resource Directory ~ Our-Cruises ~ Pictures of Aruba

04-23-2009, 02:41 PM	#92 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,483 Images: 9	It was too good to be true! Hello, We apologize for the inconvenience caused, we can not confirm these reservations. While maintaining our rates ,there were some mistakes and you could made reservation on it. These prices do not exsist, we can not rent a van for $10. per day.So all these reservations will be cancelled by Avis Aruba. If you want I can confirm reservations for these periods you need a car. Booking now you will have the best rate for high season. Thanks, Lidia Pourier Avis Rent a Car Aruba Reservations Tel.(002-97)582-7202 Email:lpourier@avis.aw I have just spoken with an Avis Customer service representative. They are investigating this whole thing. What she did tell me was if you booked on the Avis Aruba website and you are not a resident of Aruba, they will be able to NOT honour your reservation. If you booked under Avis.com (US) or Avis.ca (Canada), they maybe....... You are supposed to book where you reside. My question is, even if they do "honour" the reservation, what is stopping this location to say they are out of cars when we arrive? *Will keep you all posted!* Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Randi Next Aruba trip in Last edited by Randi; 04-23-2009 at 02:52 PM.

04-23-2009, 03:29 PM	#93 (permalink)
ladyg2u Member Join Date: Apr 2009 Posts: 47	Avis Deals I emailed her and stated that my reservation will be honored a glitch in the sytem is afvis problem not the customer and that I hope that my rate remains valid when I arrive. all I need is smoke coming out my ears i am hot as fish grease in the states businesses eat their mistakes chew chew avis. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

04-23-2009, 05:47 PM	#94 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor beach bar, alto vista chapel, cooks restaurant, madam janettes, big porch at B55 Posts: 12,028 Images: 74	disappointed and disgusted those ____________ (fill in the blank)! andrea Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.

04-23-2009, 05:58 PM	#95 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,483 Images: 9	Andrea, I will let you know what happens but it is good that others complain too! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Randi Next Aruba trip in

04-23-2009, 06:35 PM	#96 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,111 Images: 167	dh spoke to AVIS USA at their toll free number, the woman stated, "that it is a valid contract 156.00 total and they MUST rent a that rate". He emailed the Aruba email addy above, will post if/when we receive a response. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Cat Resource Directory ~ Our-Cruises ~ Pictures of Aruba

04-23-2009, 06:41 PM	#97 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor beach bar, alto vista chapel, cooks restaurant, madam janettes, big porch at B55 Posts: 12,028 Images: 74	i encourage you to write to ms pourier this is what i sent to the email addy provided dear ms pourier hi, my name is andrea james and i am the forum moderator for the ATA (community forum website) i invite you to visit the thread that was begun as "does avis have a scam?" i changed the title as the scam title was very inappropriate i too have made a reservation, have a confirmation and got an economy sized car for $154.03 for 2 weeks jan 21- feb 4 i made my reservation online many many folks on the government sponsored ATA site have made their reservations thru avis site as a representative of the ATA and the moderator of the goverment sponsored tourism site, i certainly hope and expect that you will be forthcoming to me and the members of our forum......your customers. please let us know what the real deal is folks are now screaming scam bait and switch and are talking about taking further actions please please please reply to this email and tell me what is happening with the great pricing that we got thru the avis site. please click the link and read the threads all of us that received our confirmations will be quite distressed if we find that avis in aruba does not honor the confirmations. http://www.aruba.com/forum/f38/avis-deals-renamed-thread-38383/ i look forward to your reply and welcome you to ATA's Community Forum thanks andrea james Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.

04-23-2009, 06:53 PM	#98 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,483 Images: 9	Andrea, that is fantastic! Arubalisa, Avis Canada told me the same thing, originally, that they have to honour the contract but WHAT DO WE DO IF WE SHOW UP AND THEY SAY, SORRY NO CARS? We can have confirmations from here to tomorrow but then what? The Avis customer service person I spoke to told me that unless I get something in writing denying that price they could not get involved. Well today they got involved and I am awaiting their response! I also have the managers email address at Avis and he gave me his person gmail address. Do I give that out??? Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Randi Next Aruba trip in

04-23-2009, 09:01 PM	#100 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,111 Images: 167	Dh called AVIS USA again and spoke to a "rates agent" and though she sympathized said it is a franchisee and they can do whatever they wish. Needless to say he told them where they could place our reservation and promised never to use them again in the future adding that it would also be posted here as well. I am sure she cared-- <<NOT>> !! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Cat Resource Directory ~ Our-Cruises ~ Pictures of Aruba