Spoke with a supervisor of Customer Service and he said that they can not NOT honour my confirmation. He said that the confirmation must stand. He is going to do some further investigation and will advise me. I sent him the email exchanges for his review.
I will keep you all informed........
BTW, Lidia did email me back (see one of my earlier postings as I put her response on the BB) and told me that the reservation was canceled but it actually has not been canceled.
I rented the Suv via the regular Avis website. I emailed both Nixon and Lidia to confirm my reservation and the price. They both responded back to me within a few days stating that my reservation was confirmed and my price would be honored.
Can anyone share if they have picked up yet at General Aviation? was there a shuttle? How inconvenient was it to pick up there? Also, what are the email addresses to send to to confirm pickup and prices?
We just got back from Aruba last night and we miss being there already.
We returned our rented SUV back to the airport Avis (We picked up the vehicle at General Aviation). We encountered no problems. I was presented the bill for $131.00 for a rental for ten days. The price included all taxes and fees.
Good luck. Be persistent with them and they will honor your reservation or maybe I was just lucky...
Regarding a shuttle from the airport Avis to General Aviation - Upon my arrival, I was originally told that I would have to take a taxi at my own cost. I stated to her in a nice firm way, that I was told via email, that I would driven to General Aviation from the Airport.
The bottom line - we were driven to General Aviation by an Avis worker.