Just got back from my first trip to Aruba. I reserved a rental car from Thrifty at the airport more than 3 months in advance. When we landed at 10:35 p.m., Thrifty had already closed and my wife and I, along with three other familys were left there without any way to reach our hotels. Security at the airport couldn't care less and the one taxi driver that was still there said his car was not working. Fortunately, a returning taxi driver took turns taking all of us to our respective resorts.
The next morning I called Thrifty and the lady was very RUDE and said she stayed there until closing which was 11:00 p.m. My Cellphone said 10:50 p.m. when we were standing infront of Thrifty so I know she was not there. Upon asking for a ride to the airport to get our car, the truth came out that they did not have a car available.
I'd like to say we used a different company, but unfortunately, the companys that were still open would not open the door when we all knocked.