Got standed at airport due to Car rental mess up

[~Amy~®]

Originally Posted by AndyM

We had a similar situation last January with a very different result.

We arrived in Aruba around 11:30 PM local time. Our flight had been delayed. We got hung up in Customs and wife was concerned our ride wouldn't be there. She kept popping out to the waiting area to ensure the rental company's shuttle driver we were coming soon. He was all smiles and said he'd wait all night.

Got into the van and went to pick up our rental car to find that a night watchman had locked the entrance gate to the car rental area (also a Toyota dealership). The driver worked hard to get the watchman (who was drunk and asleep) to open the gate. We got our car and headed to the timeshare. Never have had more committed service.

We rent from Optima/Payless. Ask for Hector.

Hector is great! We rent from them as well!

[hummel]

Rented from Toyota and used shuttle to offfice........But was still charged the added fee

[bertho]

Me I use Royal Aruba and one month before I leaving for Aruba I e-mail them to make sure my reservation still on and Urmie always reply right the way .They out they airport and they cheaper .Ginette