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Thread: Got standed at airport due to Car rental mess up

  1. #21
    Senior Member ~Amy~'s Avatar
    Join Date
    May 2007
    Quote Originally Posted by AndyM View Post
    We had a similar situation last January with a very different result.

    We arrived in Aruba around 11:30 PM local time. Our flight had been delayed. We got hung up in Customs and wife was concerned our ride wouldn't be there. She kept popping out to the waiting area to ensure the rental company's shuttle driver we were coming soon. He was all smiles and said he'd wait all night.

    Got into the van and went to pick up our rental car to find that a night watchman had locked the entrance gate to the car rental area (also a Toyota dealership). The driver worked hard to get the watchman (who was drunk and asleep) to open the gate. We got our car and headed to the timeshare. Never have had more committed service.

    We rent from Optima/Payless. Ask for Hector.
    Hector is great! We rent from them as well!
    "The happiness of your life depends upon the quality of your thoughts." - - Marcus Aurelius

    33rd trip to Aruba - May 2016
    San Fran/Napa Valley - Sept. 2016
    Barcelona, Mallorca, and Andorra - Nov. 2016

  2. #22
    Junior Member
    Join Date
    Oct 2011
    Hyatt casino

    Was I taken ???

    Rented from Toyota and used shuttle to offfice........But was still charged the added fee
    Last edited by hummel; 01-14-2012 at 07:26 PM.

  3. #23
    Senior Member
    Join Date
    May 2007
    Me I use Royal Aruba and one month before I leaving for Aruba I e-mail them to make sure my reservation still on and Urmie always reply right the way .They out they airport and they cheaper .Ginette

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