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Thread: Quick response from the polis

  1. #1
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    Quick response from the polis

    This year we have rented a car whilst on the island (the first time in 5 years we've rented) during the last 3 months we've noticed how many bumps and scrapes there are on most of the cars. Anyway on our way for a run along the linear path we passed quite an accident at a traffic circle and we're talking about how many you see. We get to the lights neat to the old bushiri resort and we're white happily sat waiting for them to change when BANG we were hit by a car that didn't stop for a red light. He was a local who was super lovely apologised called the polis and let me use his phone to call royal car hire. The polis arrived in minutes wrote a report took our details and explained what we need to do tomorrow. Was really impressed with how fast they were. Although we do feel so bad on the poor guy who hit us he seemed really upset that he'd not seen us but as I kept explaining no one was hurt at all and his 4x4 got away with a bent number plate and a few scuffs.

  2. #2
    Senior Member cpjones's Avatar
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    With no one hurt that's a pretty OK story.... good for the police and the person that hit you. Good for you being OK too! Hope the paperwork involved isn't too time consuming.

  3. #3
    Aruba since 1979
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    Andrea J.'s Avatar
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    glad no one was injured!

    let us know how you make out with Royal car rental and the paperwork.

  4. #4
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    Thank you! I Will do. Royal told me on the phone to go straight to them tomorrow at 9am and the police Will provide them with the report. Certainly different from in the UK when if there's an accident (and no one's hurt) you agree between yourselves who's fault it is and swap phone numbers and insurance details and drive off! Luckily a local had warned me ages ago never move your car after an accident. Hoping it doesn't take long in the morning I want my beach time lol

  5. #5
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    So glad no one was hurt.

  6. #6
    Super Moderator Jacki's Avatar
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    Glad to hear there were no injuries! Please let us know how the process goes today! Good luck
    Jacki ~ loving Aruba from NJ

  7. #7
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    Thanks everyone just about to go to royal car hire so let's see how smoothly it runs from here!

  8. #8
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    Totally stressed! Well that was not as easy going at all! Spent 3 hours arguing with royal why I shouldn't sign a form saying I accept total responsibility for the damage which let's face it I was going to do! The guy also wouldn't call the police for the report he said we had to go and get it! As luck would have it the police were outside so I asked them if I should go and get the report and if u should sign these documents. They obviously told me not to sign responsibility and that it's not my job to get the report as the police won't give it to me! The manager finally came to us at the office and called the police apparently they won't be in until 4pm so he will call them then! We had the wording changed on the responsibility for the damage for to say it's all based on the police report and that we will only accept responsibility if they find us at fault. So 3.5 hours later we leave with a new rental car and a long wait for a report I guess.*

  9. #9
    Senior Member arubabob's Avatar
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    Quote Originally Posted by MrsLancaster2B View Post
    Totally stressed! Well that was not as easy going at all! Spent 3 hours arguing with royal why I shouldn't sign a form saying I accept total responsibility for the damage which let's face it I was going to do! The guy also wouldn't call the police for the report he said we had to go and get it! As luck would have it the police were outside so I asked them if I should go and get the report and if u should sign these documents. They obviously told me not to sign responsibility and that it's not my job to get the report as the police won't give it to me! The manager finally came to us at the office and called the police apparently they won't be in until 4pm so he will call them then! We had the wording changed on the responsibility for the damage for to say it's all based on the police report and that we will only accept responsibility if they find us at fault. So 3.5 hours later we leave with a new rental car and a long wait for a report I guess.*
    I suggest you notify your credit card company immediately just in case there are future problems with Royal.

  10. #10
    Aruba since 1979
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    Andrea J.'s Avatar
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    omgosh
    a nightmare

    so sorry for your troubles.

    not the first customer service nightmare we have seen reported on this forum about that company.

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