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Thread: Tropic car rental?

  1. #1
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    Tropic car rental?

    Is this is a good car rental company? This is our first trip to Aruba and we don't know much about car rentals. Does tropic meet you at the airport and return vehicle at the airport? We find this works best for us. Any other good car rental company's you can suggest? Thanks!

  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
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    Yes Tropic does this…he meets you at the airport with the car and you return the car to him at the airport.
    it is imo a very very well run company run by a terrifc hard working man Hans Dhooge.

    If he is full he may recommend "wheels to go" and they too get good reviews.

    we have used Tropic since around 2000 all very positive experiences.

    Quote Originally Posted by Bixa2805 View Post
    Is this is a good car rental company? This is our first trip to Aruba and we don't know much about car rentals. Does tropic meet you at the airport and return vehicle at the airport? We find this works best for us. Any other good car rental company's you can suggest? Thanks!

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    Thanks Andrea, off to shoot him an email!

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    Senior Member arubabob's Avatar
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    We also have been using Tropic and Hans. He books up fast though and we have had to look elsewhere a couple of times. The way it works with Hans is he will email you some forms shortly before you leave. You put your info on the forms as to where you are staying , drivers license numbers, credit card info etc. He meets you in the arrival hall at the airport and You hand him the form. He takes you to the parking lot and gives you your car. You tell him what time you will return to the airport on departure day. He gives you a paid parking ticket to get out and you are on your way. You return the car at the drop off in front of the airport departure terminal and give him the keys, he gives you a credit card receipt and you are on your way.

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    Thank you everyone. Arubabob, did you go over the car to check for dings and dents? Just wanted to check if we needed to be diligent about this when we pick up the car. We did book with them, as they had the best price for 8 days.

  6. #6
    Senior Member arubabob's Avatar
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    I always go over the car I pick up anywhere I travel and note any dents or broken glass. Hans goes over his cars with you and shows you the spare tire and jack as well. These are high theft items on Aruba, evidently as most rentals I have done on Aruba have made sure I was aware the spare and jack were there. Lately, I have been taking 4 photos when I drop it off. Rt front, left front, rt rear, left rear, making sure to get the entire side, license plate and all windows in each shot. This is not because I have ever had a problem, but because I was in the insurance business until I retired few years ago. I have heard a few horror stories about rental car companies charging credit cards for phantom damage claims after the renter left the country. At least with the photos you have something to show your credit card company or insurance company in the states. If you take out the CDW you probably don't need to do this as you will not have to pay anyway unless there is a deductible. I usually decline the CDW and use my credit card.

  7. #7
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    Andrea J.'s Avatar
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    as an addendum about the CDW……….if you are using AMEX and you take the additional CDW, it voids the AMEX insurance.
    a reminder for all to check with their credit card car insurance coverages to understand the very fine print.
    Quote Originally Posted by arubabob View Post
    I always go over the car I pick up anywhere I travel and note any dents or broken glass. Hans goes over his cars with you and shows you the spare tire and jack as well. These are high theft items on Aruba, evidently as most rentals I have done on Aruba have made sure I was aware the spare and jack were there. Lately, I have been taking 4 photos when I drop it off. Rt front, left front, rt rear, left rear, making sure to get the entire side, license plate and all windows in each shot. This is not because I have ever had a problem, but because I was in the insurance business until I retired few years ago. I have heard a few horror stories about rental car companies charging credit cards for phantom damage claims after the renter left the country. At least with the photos you have something to show your credit card company or insurance company in the states. If you take out the CDW you probably don't need to do this as you will not have to pay anyway unless there is a deductible. I usually decline the CDW and use my credit card.

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    So another words, if your credit card covers the car then you wouldn't want to take out the cdw or it would void your credit card insurance? He told me the liability is included, what exactly is cdw? What happens if somebody steals the jack and spare tire? Do I have to pay for it? Thanks for your help!

  9. #9
    Aruba since 1979
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    i can only speak for AMEX. check with your credit card co policies. CDW to my understanding is collision damage waiver. i do not know what happens if someone steals any part of the vehicle……that would be something to ask Hans of tropic. email is
    tropiccarrent@setarnet.aw

    a few years ago my husband and i were in one of Hans' rental cars. we were on our way to dinner at MJs. we had to stop as someone in front of us was stopped and turning left. a car coming from behind us failed to stop and smashed into us casuing much rear end damage to our Tropic rental car. Police and traffic specialist came, We called Hans and he came…………We were fine, just shaken up and Hans delivered us another vehicle. Since we were not at fault, all repairs were done by the "at fault person" insurance co. The worst part was that Hans' vehicle was taken out of service for a couple of weeks for repair.

    One of our forum members, ~aruba amy~ had an issue with a car break in at amsterdam manor parking lot a few years ago.
    I think her situation was more complicated than mine, but to the best of my understanding, AMEX stepped in and covered the damage.

    Ask Hans and your credit card co. all pertinent questions. be real specific in your questions.
    _______
    QUOTE=Bixa2805;254198]So another words, if your credit card covers the car then you wouldn't want to take out the cdw or it would void your credit card insurance? He told me the liability is included, what exactly is cdw? What happens if somebody steals the jack and spare tire? Do I have to pay for it? Thanks for your help![/QUOTE]

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    Thanks Andrea for the detailed explanation. I will call my credit card company which is Capital One, and I will also ask Hans about the theft issue and who would be responsible.

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