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Thread: Tropic Car Rental--New Policy

  1. #1
    Junior Member
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    Sep 2009
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    25

    Tropic Car Rental--New Policy

    Hi everyone,
    We leave for Aruba this Friday and are renting a car with Tropic for the first time based on the positive recommendations from many of you. The other day I received the below message from them and just wanted to check in and get your thoughts. My husband does not like that the form has a spot to put your credit card information. He would rather just have our card swiped when we get there. Should he be worried or is this standard practice? Thanks for your input.

    Dear Client,

    This letter is to inform you of changes made by the Aruba Airport Authority. The Aruba Airport Authority is reducing the number of car rental companies allowed to do business from a kiosk at the airport from 22 to 10. The companies wishing to do business at the airport were required to send in their bids. From the 18 companies that sent in their bids, 10 were chosen and agreed with the new lease agreement. This lease agreement results in a considerable increase of the monthly rents, introduction of an airport tax and other secondary conditions stipulated by the airport. To protect those rental companies that will do business at the airport,the Aruba Airport Authority does not want other car rental companies to conduct business at the airport. They also prohibited shuttling.

    As a result of these changes, Tropic Car Rental is no longer allowed to do the paperwork in the public parking lot, as we did in the past, therefore the paperwork must be done in advance.

    We have decided on the following solution. Click on the link below,password and username is tropic and the contract will open on your screen please fill out the form. Print two copies and bring these with you to Aruba with a signature of the driver and of any additional driver. We will take one copy upon your arrival the other one is yours. We will then guide you to your car in the public parking area, from that point you can go straight to your destination in Aruba.

    If you deny the insurance, please verify with your credit card company that you will be covered in case of an accident, the cardholder has to be listed as the primary driver even when she/he doesn’t gone drive in Aruba.

    As in the past, we are committed to make your car rental experience as stress free as possible.

    Thank you for your understanding.

    Sincerely,
    Hans Dhooge
    Last edited by Arubalisa; 03-04-2011 at 08:42 PM. Reason: Made font larger

  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
    Join Date
    May 2007
    Posts
    29,925
    no worries
    this policy has been in place for almost a year, maybe longer

    if you do not like to fill out the credit card number, ask hans when you do the paperwork a way to please you.

    don't worry

    andrea

    Quote Originally Posted by jaime6894 View Post
    Hi everyone,
    We leave for Aruba this Friday and are renting a car with Tropic for the first time based on the positive recommendations from many of you. The other day I received the below message from them and just wanted to check in and get your thoughts. My husband does not like that the form has a spot to put your credit card information. He would rather just have our card swiped when we get there. Should he be worried or is this standard practice? Thanks for your input.

    Dear Client,

    This letter is to inform you of changes made by the Aruba Airport Authority.
    The Aruba Airport Authority is reducing the number of car rental companies allowed
    to do business from a kiosk at the airport from 22 to 10. The companies wishing to do
    business at the airport were required to send in their bids. From the 18 companies that
    sent in their bids, 10 were chosen and agreed with the new lease agreement.
    This lease agreement results in a considerable increase of the monthly rents, introduction
    of an airport tax and other secondary conditions stipulated by the airport.
    To protect those rental companies that will do business at the airport,
    the Aruba Airport Authority does not want other car rental companies
    to conduct business at the airport. They also prohibited shuttling.
    As a result of these changes, Tropic Car Rental is no longer
    allowed to do the paperwork in the public parking lot, as we did in the past, therefore
    the paperwork must be done in advance.
    We have decided on the following solution. Click on the link below,
    password and username is tropic and the contract will open on your screen please fill
    out the form. Print two copies and bring these with you to Aruba with a signature of the driver and of any additional driver. We will take one copy upon your arrival the other one is yours. We will then guide you to your car in the public parking area, from that point you can go straight to your destination in Aruba.
    If you deny the insurance, please verify with your credit card company that you will be covered
    in case of an accident, the cardholder has to be listed as the primary driver even when she/he
    doesn’t gone drive in Aruba.
    As in the past, we are committed to make your car rental experience as stress free as possible.
    Thank you for your understanding.

    Sincerely,
    Hans Dhooge

  3. #3
    Junior Member
    Join Date
    Sep 2009
    Posts
    25
    Hi Andrea,
    Thanks again. One quick question, I tried to leave that section of the form blank but it won't allow me to print with out it. Should I just fill it out and not worry about it? Do they ever swipe the card or just use the # on the form to charge the card?
    Thanks,
    Jaime

  4. #4
    Aruba since 1979
    Moderator
    Andrea J.'s Avatar
    Join Date
    May 2007
    Posts
    29,925
    fill out
    uses XXX's and then just fill in the last 4 numbers

    the form is not faxed and is not emailed

    you hand hans 1 copy upon picking up the car
    he keeps that record on file

    hans is trustworthy

    i personally vouch for him
    seriously

    andrea

  5. #5
    Senior Member
    Join Date
    May 2007
    Posts
    1,931
    Personally, I think this way is fantastic! We have in the past used Royal and they picked us up but then we had to go to the office and fill out all the paper work, etc. This took some time. This sounds amazing easy and fast!

    If Hans had a van, I would love to use his company!!
    happiness is going to Aruba with your adult kids because they still want to come with their parents

  6. #6
    Senior Member
    Join Date
    Aug 2008
    Posts
    233
    Hans will meet you at the airport, hotel wherever you want. I just filled out the info in 2 minutes when I met him.
    Very easy and awesome to deal with. He even met us in front of the USA Departures and picked up the rental.

  7. #7
    Junior Member
    Join Date
    Sep 2009
    Posts
    25
    Thanks everyone.

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