Who has received an Avis rental car on special - Page 2

ladyg2u · 05-27-2009, 11:03 AM

They will honor your reservation if you did not cancel. Send your email to Lidia and she will reply she is slow but she does reply. If I was understanding correctly when Lidia said they would not honor Andrea's reservation Andrea cancelled the reservation now they feel they dont have to honor her reservation at the previous rate. Dannyo just send the email you got nothing to lose.

New2Aruba

Randi · 05-27-2009, 11:31 AM

Andrea situation is this, both she and I got the same email from Lidia (except Andrea ordered a car not a van)
Hello,

We apologize for the inconvenience caused, we can not confirm these reservations. While maintaining our rates ,there were some mistakes and you could made reservation on it. These prices do not exsist, we can not rent a van for $10. per day.So all these reservations will be cancelled by Avis Aruba. If you want I can confirm reservations for these periods you need a car. Booking now you will have the best rate for high season.

Thanks,

Lidia Pourier
Avis Rent a Car Aruba
Reservations
Tel.(002-97)582-7202
Email:lpourier@avis.aw

When I got the email, I did not rebook my vehicle. Unfortunately, Andrea believed that her reservation was cancelled and then rebooked her vehicle. When I spoke with a Customer Service representative he told me that in fact my reservations were never cancelled. I guess Lidia couldn't actually cancel the reservations without my implied consent. Andrea not realizing by rebooking in fact ended up cancelling. At the time of this email, Aruba Avis was not going to be honouring all of our reservations. Due to a lot of complaints (I am surmising) about the situation they changed their mind and decided to honour the reservations. Unfortunitely, Andrea got "screwed" because she rebooked. Had she left the reservation and booked with someone else she would have been fine.
This is unfair as she was in essence tricked into cancelling her reservation.

DannyO, send her another email or call directly and tell Lidia you are sending her an email right away and are standing by at your computer for her reply.

myantz · 05-27-2009, 06:49 PM

Well, I don't know if anyone has actually tried to use the promo/rate reservation in person but I have spoken to a few US reservation agents and Avis customer service who have told me the reservation is valid and has to be honored. I am arriving in 4 days and will advise if I have a problem or not.

Randi · 05-28-2009, 12:39 AM

Quote:

Originally Posted by myantz

Well, I don't know if anyone has actually tried to use the promo/rate reservation in person but I have spoken to a few US reservation agents and Avis customer service who have told me the reservation is valid and has to be honored. I am arriving in 4 days and will advise if I have a problem or not.

Great, we look forward to the update.

There was a bit of confusion way back with Avis as initially they (customer service) said it had to be honoured but then back tracked as Aruba Avis is not part of the same Avis in Canada and the US. It is a franchise so they can not force them to honour the rate. That is why we are all so worried. Again, way back I was told they could only do an investigation if I got in writing that they were not going to honour the reservation. I did get that and an investigation ensued. For whatever reason, they have now said that they will honour the reservation.

ajpslp · 05-29-2009, 09:18 PM

I received an emial from lidia who stated that my reservation was confirmed for 8 days $135 rate for a seven passenger van. She did state i would need to get the van from their main office instead of the airport. I replied back and forth a few times today and was informed the main office is like 8 minutes from the hotels on palm beach...??? Any other people get a response like this,?
idea53@verizon.net
Im worried about this after renting from others for 10 years..
Al

Randi · 05-30-2009, 09:53 AM

I got the same response as did others. If you pick up your vehicle at the airport you are subject to the airport tax. That is why many no longer rent at the airport. Just take a taxi to the Avis office which, apparently, is near Ling and Sons.

*Arubalisa* · 05-30-2009, 10:58 AM

I am pretty sure Schotlandstrat is the street that runs parallel to L.G. Smith Blvd behind Lings.

ajpslp · 05-30-2009, 11:44 AM

thanks hopefully it is by ling and sons because its on the way to hotel and makes it easy to pick up on the way!! cant beat 135 for 8 days for a van!!
Hopefully the car has 4 tires and a/c!!LOL

myantz · 06-01-2009, 06:59 PM

Hello all,

I have written under another thread but wanted to update all at once. I just arrived here yesterday, finally..

I had absolutely NO difficulty with the reservation. I booked a sub-compact for 7 days for a base rate of $35.00 with taxes totaling $65.10.

Although the counter help had (0) zero personality, we were upgraded to a bigger car without even asking.

The contract printed out with the low rate right on it and again had NO problem.

I hope this helps some of you as I was a little worried, beforehand.

Bon Bini
Matt

*Andrea J.* · 06-01-2009, 07:25 PM

matt
happy happy joy joy
andrea

05-27-2009, 11:31 AM	#12 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,044 Images: 9	Andrea situation is this, both she and I got the same email from Lidia (except Andrea ordered a car not a van) Hello, We apologize for the inconvenience caused, we can not confirm these reservations. While maintaining our rates ,there were some mistakes and you could made reservation on it. These prices do not exsist, we can not rent a van for $10. per day.So all these reservations will be cancelled by Avis Aruba. If you want I can confirm reservations for these periods you need a car. Booking now you will have the best rate for high season. Thanks, Lidia Pourier *Avis Rent a Car Aruba* Reservations Tel.(002-97)582-7202 Email:lpourier@avis.aw When I got the email, I did not rebook my vehicle. Unfortunately, Andrea believed that her reservation was cancelled and then rebooked her vehicle. When I spoke with a Customer Service representative he told me that in fact my reservations were never cancelled. I guess Lidia couldn't actually cancel the reservations without my implied consent. Andrea not realizing by rebooking in fact ended up cancelling. At the time of this email, Aruba Avis was not going to be honouring all of our reservations. Due to a lot of complaints (I am surmising) about the situation they changed their mind and decided to honour the reservations. Unfortunitely, Andrea got "screwed" because she rebooked. Had she left the reservation and booked with someone else she would have been fine. This is unfair as she was in essence tricked into cancelling her reservation. DannyO, send her another email or call directly and tell Lidia you are sending her an email right away and are standing by at your computer for her reply. __________________ *Randi* *HOPING AVIS IS TRUE TO ITS WORD! SEE POSTINGS!* http://www.aruba.com/forum/f38/avis-deals-read-own-risk-if-sounds-too-good-true-38383/index6.html http://www.aruba.com/forum/f38/who-has-received-avis-rental-car-special-39053/#post141559 Next Aruba trip in

05-27-2009, 06:49 PM	#13 (permalink)
myantz Junior Member Join Date: Oct 2007 Posts: 11	Avis issues. Well, I don't know if anyone has actually tried to use the promo/rate reservation in person but I have spoken to a few US reservation agents and Avis customer service who have told me the reservation is valid and has to be honored. I am arriving in 4 days and will advise if I have a problem or not.

05-30-2009, 09:53 AM	#16 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,044 Images: 9	I got the same response as did others. If you pick up your vehicle at the airport you are subject to the airport tax. That is why many no longer rent at the airport. Just take a taxi to the Avis office which, apparently, is near Ling and Sons. __________________ *Randi* *HOPING AVIS IS TRUE TO ITS WORD! SEE POSTINGS!* http://www.aruba.com/forum/f38/avis-deals-read-own-risk-if-sounds-too-good-true-38383/index6.html http://www.aruba.com/forum/f38/who-has-received-avis-rental-car-special-39053/#post141559 Next Aruba trip in

05-30-2009, 10:58 AM	#17 (permalink)
Arubalisa Moderator Join Date: May 2007 Posts: 6,604 Images: 68	I am pretty sure Schotlandstrat is the street that runs parallel to L.G. Smith Blvd behind Lings. __________________ Aruba Bound! ~ Hoosier Kitties ~ Our-Cruises ~ Blogging to Aruba Back to paradise Trip #19

06-01-2009, 06:59 PM	#19 (permalink)
myantz Junior Member Join Date: Oct 2007 Posts: 11	Avis promotion/special rate questions Hello all, I have written under another thread but wanted to update all at once. I just arrived here yesterday, finally.. I had absolutely NO difficulty with the reservation. I booked a sub-compact for 7 days for a base rate of $35.00 with taxes totaling $65.10. Although the counter help had (0) zero personality, we were upgraded to a bigger car without even asking. The contract printed out with the low rate right on it and again had NO problem. I hope this helps some of you as I was a little worried, beforehand. Bon Bini Matt

05-27-2009, 11:03 AM	#11 (permalink)
ladyg2u Member Join Date: Apr 2009 Posts: 47	They will honor your reservation if you did not cancel. Send your email to Lidia and she will reply she is slow but she does reply. If I was understanding correctly when Lidia said they would not honor Andrea's reservation Andrea cancelled the reservation now they feel they dont have to honor her reservation at the previous rate. Dannyo just send the email you got nothing to lose. New2Aruba

05-29-2009, 09:18 PM	#15 (permalink)
ajpslp Junior Member Join Date: Jun 2007 Posts: 24	I received an emial from lidia who stated that my reservation was confirmed for 8 days $135 rate for a seven passenger van. She did state i would need to get the van from their main office instead of the airport. I replied back and forth a few times today and was informed the main office is like 8 minutes from the hotels on palm beach...??? Any other people get a response like this,? idea53@verizon.net Im worried about this after renting from others for 10 years.. Al

05-30-2009, 11:44 AM	#18 (permalink)
ajpslp Junior Member Join Date: Jun 2007 Posts: 24	thanks hopefully it is by ling and sons because its on the way to hotel and makes it easy to pick up on the way!! cant beat 135 for 8 days for a van!! Hopefully the car has 4 tires and a/c!!LOL

06-01-2009, 07:25 PM	#20 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: eagle beach alto vista chapel arashi beach amsterdam manor beach bar LePonderosa or Gold Mine Ranch about 30' off shore @ eagle beach..ahhhh Posts: 4,203 Images: 40	matt happy happy joy joy andrea __________________ Aruba Jan 21 for 2 weeks!