Community Forum

*Arubalisa* · 06-29-2009, 02:52 PM

Avis did place a $1500 hold on our AMEX. In our opinion, we do not have an issue with this in that they are allowing us to take a pretty expensive vehicle for our use while on the island.

swagmaster · 06-29-2009, 09:01 PM

We rented the Vitara from 6/19 - 6/26. We arrived at the airport and asked for directions for Genral Aviaition. I was told that someone would be happy to bring a car over for me, and save me the trouble. So far so good!

My original rate was:

Base Rate: 6 day(s) , 20 hour(s) 44.00 USD

Taxes & Surcharges: 42.81 USDApproximate Total 86.81 USD

I was then told that they have a $10 per day additional surcharge for the private airport, and it could not be waived. I was not going to argue, and will instead lodge a complaint with AVIS followed by a credit card dispute.

PS: the Vitara was in very bad condition with dents, scratches, and the windshield ready to pop out.

Randi · 06-29-2009, 09:54 PM

ok people, this is why we have this thread still going...we need to keep on hearing the good, bad and otherwise.

Forewarned is forearmed!

qlaval · 06-30-2009, 02:15 AM

Another good reason not to fight for our own Vitara reservation... Thanks.

swagmaster · 06-30-2009, 07:48 AM

$150 a week is still not a bad price. I'll see what I can do to get the $70 taken off.

Wernerjb · 07-06-2009, 02:05 PM

Well, my special price with Avis booked through Expedia was not honert. Not even Expedia was able to help. I will not go back to either one.

Randi · 07-06-2009, 06:11 PM

Quote:

Originally Posted by Wernerjb

Well, my special price with Avis booked through Expedia was not honert. Not even Expedia was able to help. I will not go back to either one.

More details, please....

Retagger · 08-26-2009, 08:01 PM

Has anyone else had a problem with Avis honoring their reservation?

I will return to Aruba on September 14th and I will write about my experience as to whether my confirmed price was honored.

I recently checked my reservation on line and found that the reservation had been changed, without my permission or knowledge, as a $10.00 per day service charge wad added for picking the Suv up at General Aviation. (This surcharge was not on my original email confirmation).

Hopefully, all will go well and Avis will honor my original confirmation before they changed it in their system. (I do have my original confirmation without the recently added surcharges.)

Regards,

*Arubalisa* · 08-26-2009, 08:40 PM

Quote:

Originally Posted by Retagger

Has anyone else had a problem with Avis honoring their reservation?

We had no problems in June.

Quote:

Originally Posted by Arubalisa

We rented a mini van from Avis with a pick up at the Schotlandstraat location.

The van was in excellent condition, with fully functioning everything (a/c, power windows etc).
Dh returned the van this a.m. and they charged to the penny the exact amount that we originally reserved for.
They also drove dh back here to the Tamarijn.

We were very pleased with the experience-- both service and quality. I would recommend them to others. In our case, they have earned much good will.

*Andrea J.* · 08-26-2009, 09:59 PM

i just got repeat written confirmation from avis
today
the prices the same

very very reasonable $150something for 2 wks

andrea

06-29-2009, 02:52 PM	#51 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,114 Images: 167	Avis did place a $1500 hold on our AMEX. In our opinion, we do not have an issue with this in that they are allowing us to take a pretty expensive vehicle for our use while on the island. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Cat Resource Directory ~ Our-Cruises ~ Pictures of Aruba

06-29-2009, 09:01 PM	#52 (permalink)
swagmaster Member Join Date: May 2007 Posts: 59 Images: 1	We rented the Vitara from 6/19 - 6/26. We arrived at the airport and asked for directions for Genral Aviaition. I was told that someone would be happy to bring a car over for me, and save me the trouble. So far so good! My original rate was: Base Rate: 6 day(s) , 20 hour(s) 44.00 USD Taxes & Surcharges: 42.81 USDApproximate Total 86.81 USD I was then told that they have a $10 per day additional surcharge for the private airport, and it could not be waived. I was not going to argue, and will instead lodge a complaint with AVIS followed by a credit card dispute. PS: the Vitara was in very bad condition with dents, scratches, and the windshield ready to pop out. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

06-29-2009, 09:54 PM	#53 (permalink)
Randi Senior Member Join Date: May 2007 Posts: 1,483 Images: 9	ok people, this is why we have this thread still going...we need to keep on hearing the good, bad and otherwise. Forewarned is forearmed! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Randi Next Aruba trip in

06-30-2009, 02:15 AM	#54 (permalink)
qlaval Senior Member Join Date: May 2007 Posts: 718	Another good reason not to fight for our own Vitara reservation... Thanks. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Pierre

06-30-2009, 07:48 AM	#55 (permalink)
swagmaster Member Join Date: May 2007 Posts: 59 Images: 1	$150 a week is still not a bad price. I'll see what I can do to get the $70 taken off. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

07-06-2009, 02:05 PM	#56 (permalink)
Wernerjb Junior Member Join Date: Jun 2009 Posts: 7	Well, my special price with Avis booked through Expedia was not honert. Not even Expedia was able to help. I will not go back to either one. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

08-26-2009, 08:01 PM	#58 (permalink)
Retagger Senior Member Join Date: Dec 2007 Posts: 215	Has anyone else had a problem with Avis honoring their reservation? I will return to Aruba on September 14th and I will write about my experience as to whether my confirmed price was honored. I recently checked my reservation on line and found that the reservation had been changed, without my permission or knowledge, as a $10.00 per day service charge wad added for picking the Suv up at General Aviation. (This surcharge was not on my original email confirmation). Hopefully, all will go well and Avis will honor my original confirmation before they changed it in their system. (I do have my original confirmation without the recently added surcharges.) Regards, Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ David http://david-letts.artistwebsites.com/ http://www.casadearuba.com

08-26-2009, 09:59 PM	#60 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor beach bar, alto vista chapel, cooks restaurant, madam janettes, big porch at B55 Posts: 12,028 Images: 74	i just got repeat written confirmation from avis today the prices the same very very reasonable $150something for 2 wks andrea Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer. Last edited by Andrea J.; 08-26-2009 at 10:17 PM.