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Thread: Credit card..Importance of notifying them of your travel plans

  1. #1
    Aruba since 1979
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    Andrea J.'s Avatar
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    Credit card..Importance of notifying them of your travel plans

    We came home this morning from an 8 night cruise from Port Canaveral to Aruba, Bonaire and Grand Turk.
    While in Aruba, I visited Aruba's Hands and bought a couple of bracelets (paid cash).

    In Bonaire, I visited a jewelry store and fell in love with some chocolate diamond small hoop rose gold earrings.
    I had seen these earrings on board the ship and at a store in Aruba.
    These earrings in the shop in Bonaire were about 40% cheaper than those on the ship and in Aruba.

    Paul says, go for it, so i pull out my credit card and DENIED.
    Well that is weird, I have a 0 balance as I paid the bill on May 5.
    Hmmmm.
    I then pulled out the Discover card and that too was DENIED.
    Discover has had a 0 balance for months. WTH?

    The store clerk said to me,Did you notify the company that you would be out of the country ?
    Ummmm no of course not, I only advise everyone else to do that, but not ME. OMG..I want these earrings.

    Paul silently smiling to himself that "he just saved $1500"

    I am still seething.

    When i got back to the ship, i checked my email on the ipad and there were 2 notifications from both credit card companies asking me about fraud and did i know someone was trying to buy jewelry in Bonaire.

    So, please remember to notify your credit card and bank/debit cards of your travel plans.

  2. #2
    Senior Member bradrobster's Avatar
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    This is an excellent post and point. I had a similar experience in London about 10 years ago. Both American Express and my local bank that holds my VISA said...Please...just call and/or come in and let us notate your account with the dates you will be traveling. I even include the fact that I may be in the Atlanta, Miami or Charlotte Airports as part of my trip. Since doing so each year, whether or not going to Aruba or somewhere else....I have had no issues. Fraud control is a great feature but it bit me again when I recently took a trip to Vegas and didn't tell Amex. They denied a Lyft charge...which got approved 30 min later..but I am sure the driver was not happy and nervous.

    Thanks so much for this reminder, it's quick and easy to let the ones that you will be using know where you are traveling.

  3. #3
    Senior Member Pegmeister's Avatar
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    Great reminder! Sorry about the earrings. I would be so disappointed!

  4. #4
    Super Moderator Jacki's Avatar
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    Great reminder and as you well know, it really is to try to protect you in the end. Sorry you didn't get the earrings
    Jacki ~ loving Aruba from NJ

  5. #5
    Senior Member AUA1989's Avatar
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    During my last trip to Chicago to see my sister, it was the first time I notified our bank as I decided to use my debit card instead of a credit card. I was still denied when I tried to use the card, and I had to call customer service during my trip. It was an inconvenience and they fixed it, but it was a hassle. However, happier to be safe.

  6. #6
    Senior Member Sue M.'s Avatar
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    I usually use American Express and no problem but I will them before I leave this year. Thanks for the reminder. Andrea, I bet if you called the jewelry store they would ship those beauties to you? Just a thought!!

  7. #7
    Senior Member cpjones's Avatar
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    My Dad woulda said..... "Practice what you preach....." Great thought from Sue.... do you remember the store name...?

  8. #8
    Senior Member hockeymom23's Avatar
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    I will certainly remember to do that next trip. As kind of a side note, a friend and I were out to dinner locally and stayed way longer than we should have......when I paid the bill I left a larger than usual tip since we took up seats for quite awhile and I knew our server probably lost out on another party. I got an email immediately from my credit card company asking me if I had given that dollar amount as a tip. I'm sure they thought the someone had changed it. I was very impressed with that. I think credit card companies are really trying to crack down on losses and are being more conscientious to possible fraud.
    Hopefully we'll be back in Spring 2018

  9. #9
    Aruba since 1979
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    Andrea J.'s Avatar
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    i honestly do not have any idea of the name of the store.
    the earrings were "le vian" (sp)

    for those of you familiar with bonaire.....from the cruise port the store was straight ahead in the downtown shopping area. once off the pier it was probably a 5 minute walk and it was on a one way street.
    (and as a side not i had to visit the pharmacy while in bonaire for nyquil. the pharmacy downtown was closed and i was directed to the pharmacy at the hospital. that pharmacy was a 15 minute walk straight from that jewelry store. not twists or turns)


    thanks sue

    now back on topic to not being negligent about notifying the credit card companies.
    Quote Originally Posted by Sue M. View Post
    I usually use American Express and no problem but I will them before I leave this year. Thanks for the reminder. Andrea, I bet if you called the jewelry store they would ship those beauties to you? Just a thought!!

  10. #10
    Senior Member AndyM's Avatar
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    This happened to us once in Aruba when we HAD notified the CC company we would be in Aruba. The Jeweler, a guy we had been patronizing for years, called the CC company and we talked. The charge was "Out of the ordinary" so they flagged it. After a brief conversation, they OK'ed the transaction and DW had another piece of jewelry.

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