We had a medical emergency this past week at the Divi Phoenix where an elderly gentleman passed out and hit his head. He didn't remember what happened as he blacked out.* The resort called and asked for an ambulance.* We were told that it would be 30 to 45 minutes until they arrived.* After 3 phone calls and over 90 minutes, we were told that the ambulance wasn't coming as they (the amblance) felt it wasn't an emergency.
My concerns are many. How can they determine without even seeing him or talking to any medical personal that may be on site, that this was not an emergency?* Why didn't they tell us 90 minutes earlier that they weren't coming so we could transport him to the hospital by other means.* Which is what eventually happened (he was transported to the hospital via a personal vehicle).
When the resort along with my wife called the ambulance manager to complain, while appologetic he said that there are only 3 ambulances on the island. One for the hotel area, one for the airport area and one for San Nichols area.* The one in the hotel area was apparently tied up. The one from San Nichols was asked to respond, but apparently felt it wasn't needed.* He wasn't sure why. Again of bigger concern was they made that determination they werent coming with no actual medical knowledge of the situation ... and no one ever informed us they weren't coming.
There are an awful lot of people on this island and a lot of tourists bringing in a LOT of revenue to this island.* I think we need and deserve better response than this.* This week I had my two grandchildren here along with my very pregnant daughter.* What if something happened to one of them?
Right now, I am very concerned about this. Am I over reacting.* Is this an extreme rare occasion and the failure of one individual (who ever made the decision not to show up) or a failure of the system? * Or are others as concerned as I am?