hey everyone, i have a problem and i would like some help
i ordered a phone online that cost me 490 dollars, so that is 857 awg
it arrived on june 19th and i went to the fedex office and they told me they needed the bill for the phone..so i provided them with the bill
then they told me it will not clear until wed june 26th !!!
so me knowing the process (i order stuff online threw aruba mail all the time ) i offered to take the paper work to telecommunication aruba so it does not that much time ( i really wanted my new phone asap) ..first they told me it will cost me 50 awg to give me the papers(same papers you get from aruba mail to take to the telecommunication office) ..then they called me back and told me i can come pick up the papers the next day in the morning
so i went next day to fedex office and then to the telecommunication office, got everything done there and went back to the fedex office
they told me at fedex office that they cant release the package yet because the customs officer has to look at it ...
feeling defeated i just decided to wait until 26ths (Even tho i paid more then 70 dollars to ship it to aruba express !and only took 2 days to get from euro ! )
today i get message from fedex in the mail saying i owe 174 awg in taxes so for 490 dollar phone im paying 100 dollars !! that is some where around 20 percent ...i thought the tax for phones was 12 percent ? i should be paying around 60 dollars
i know 40 dollars is not the biggest deal in the world ....but i feel like im being toyed with or being scammed and i dont like that at all
everywhere i look online and on the forum i see its 12 percent for cellphones ...i even looked at import draft 2013 pdf and in that it also says 12 percent
so now my question is who should speak to ? is there a customs office ? should i just go to aruba mail and ask them (because i know they always have customs officers in the back ) or should i go back to the telecommunication office?
thanks for your help in advance