A number of years ago, maybe 10 I needed a brace for knee support (before I had it replaced) and I left my Don Joy side support neoprene brace in the ottoman in the room at the Radisson. Even though I called and emailed they never found it ? Maybe someone on the island is walking better now. Good thing it wasn't my custom carbon fiber model.
A little off topic but one year when we were down with my daughter and her girl friend, I made the arrangements to have them stay at HI and we at the Radisson. Wellllll I forget the travel vouchers home and they wouldn't let us check in without them. Kudos to Players Choice, I called them and they fax's copies to both HI and Radisson and all was well. DW still to this day asks--"do you have the vouchers"