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Thread: Response from AHATA

  1. #1
    Senior Member cindyo's Avatar
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    Response from AHATA

    I received s response just a while ago to my email I sent to the AHATA

    I OUTLINED THE FOLLOWING;
    1. Boot and their "warning"
    2. Aruparking FB page and communication done in Papiamento
    3.Educating the tourist vs. booting the tourist
    4. Handicap parking
    5. Rental car agents and their responsibilities



    EMAIL TODAY...
    Dear Mrs. Otoski,

    First of all, thank you so much for your time to share with us your experience with the Aruparking system. Your comments and suggestions have been taken seriously, for this reason I shared them and your contact information with the appropriate transportation authority to make sure this situation is addressed.

    We appreciate very much your loyal support to our lovely island and the constructive criticism shared with us on your email; these type of feedback help us keep improving our product.
    I hope that this incident does not change your perception on the level of customer service that Aruba is well known for.

    Please do not hesitate to let me know if I can be of further assistance,

    Vanessa Rasmussen - Lew Jen Tai, Administrative Manager, Aruba Hotel & Tourism Association
    L.G. Smith Boulevard # 174, P.O.Box 542 Oranjestad - Aruba.
    Tel (011) (297) 582 2607 Fax (011) (297) 582 4202 www.ahata.com
    Last edited by cindyo; 01-18-2016 at 04:39 PM.

  2. #2
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    So basically she said nothing to you. Very diplomatic response, answer you without saying anything.

  3. #3
    Senior Member cpjones's Avatar
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    At least tourism sounds concerned.... Maybe you'll get a valid response from the transportation authority.... good luck.... and thanks for taking the time to communicate a concern that a lot of forum members have.

  4. #4
    Senior Member WaltVB's Avatar
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    Heck at least they replied, regardless of the political side-stepping. Cindy, I also appreciate you taking the lead on this.

  5. #5
    Aruba since 1979
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    Andrea J.'s Avatar
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    Absolutely!
    So glad they responded .
    The AHATA is a private organization not related at all to the government's ATA.
    I would imagine that AHATA shared it with the ATA as well.

    So the response at least was an acknowledgement of receipt.
    That in itself is good.


    Quote Originally Posted by WaltVB View Post
    Heck at least they replied, regardless of the political side-stepping. Cindy, I also appreciate you taking the lead on this.

  6. #6
    Senior Member Aruba4ever's Avatar
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    Agreed, good work. At least they know how we feel...maybe something gets done, maybe not. Tx

  7. #7
    Senior Member MAZOO-2's Avatar
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    I saw that smoke blowing up your skirt from here. At least they acknowledged your concerns.

  8. #8
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    Incredible. No one wants to be accountable

  9. #9
    Senior Member cpjones's Avatar
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    In fairness..... the respondent was powerless to act on the concerns raised by cindyo..... she did acknowledge the issues and said she forwarded the information to the appropriate (we hope) parties. She was courteous and welcoming...... The real test is.... will cindyo hear back from the transportation folks...? I would certainly hope so.

  10. #10
    Senior Member rob o's Avatar
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    Proud of my Mrs.......way to go, CindyO!

    Take no prisoners.....this policy is hideous and not good for the Aruba that we both love.
    Please contact via e-mail at arubarennowner@gmail.com



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