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Thread: WOW...Tropicana does an exceptionally good deed.

  1. #1
    Aruba since 1979
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    Andrea J.'s Avatar
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    WOW...Tropicana does an exceptionally good deed.

    When we were at the Trop, I left a pillow there in error.
    (i am one of those that always bring my pillow wherever i travel)
    My grandson loved the pillow and wanted to use it....so of course I allowed that

    We moved into Lacabana on the 10th of Nov and my son and family stayed in the Trop unit til the 15th.

    Once we got home, I realized my beautiful LLBean pillow was still there.

    10 minutes ago. FedEx made a stop here. From the Trop....it was my pillow!!
    I just called them, spoke with the manager's assistant to thank them and to inquire about reimbursing them for FedEx.
    They said "you are welcome and Merry Christmas."

    WOW.

  2. #2
    Senior Member WaltVB's Avatar
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    Aug 2011
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    Now THAT is customer service!

  3. #3
    Senior Member Pegmeister's Avatar
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    Nov 2009
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    West Deck in the afternoon
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    That's amazing! So very nice of them.

  4. #4
    Senior Member Mitchyd's Avatar
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    Mar 2011
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    Fantastic!

  5. #5
    Senior Member Sue M.'s Avatar
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    That was exceptional.

  6. #6
    Senior Member ArubaAce's Avatar
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    Arashi Beach, Malmok Beach, Eagle Beach.
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    Above and beyond. I wish them great success with their renovation and resort.

  7. #7
    Senior Member
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    Outstanding move by the folks at Tropicana, it's stuff like this which shows why Aruba is an exceptional vacation destination.

  8. #8
    Senior Member schexc's Avatar
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    We experienced nothing but excellent customer service during our stay there last trip. They definitely have a plan to succeed.
    TRIP 15 Nov-Dec 2018


    OUR COUPLE'S RETREAT. THE PEARL CONDO HOTEL AT EAGLE BEACH. CONDO ACCOMMODATES TWO ADULTS. YOU MUST REQUEST UNIT #8. https://photos.app.goo.gl/lRquP1F4VtxyZhR42 RENTING DIRECTLY THROUGH http://www.thepearlaruba.com/.

  9. #9
    Aruba since 1979
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    Andrea J.'s Avatar
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    i agree with all of you.
    i am still shocked!

  10. #10
    Senior Member arubabob's Avatar
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    Eagle Beach, Baby Beach, Arashi Beach Tierra Del Sol golf course
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    Just the opposite of my experience with leaving something. Took my GS to a couple of baseball games in St Louis a couple of years ago. Spent 1 night at the Drury Inn in Collinsville, Il. Left a pair of dress shoes in the closet. Noticed it as soon as we got to the Drury Inn in downtown St Louis and had them call about the shoes. Less than 2 hours from the time we left until the phone call. No shoes. No where. Best guess is the shoes were the same size as the maids husbands.

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