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Thread: One Cool Family 2010 June 1-September 30, 2010

  1. #11
    Member
    Join Date
    Jun 2008
    Posts
    72
    It is good to hear that it was straightened out. I agree on bringing the info with you just in case. It is a pdf file so will print easily.

  2. #12
    Senior Member sandy's Avatar
    Join Date
    Nov 2009
    Posts
    110
    Here's an update: we had a fantastic trip. There was no consensus at the Hyatt on whether we should have recieved the free breakfasts for the kids on the day when we used the one cool family promotion for that purpose (breakfasts were included on all our days except one). When we arrived, the person at check in said he would credit our account for the amount that it would cost for the breakfasts on the last day. That was nowhere to be found on our bill. On our last day, I spoke to someone else at the front desk, with my aruba.com print off in hand, and she took it back to the general manager (who I never saw). She said that he said the Hyatt was not doing free breakfasts, and said that it said that on my print out (which I do not see). But they gave them to us free anyway, after all that. I guess it was not a huge surprise, but I had contacted them at least 2 times before we arrived, then at check in, and was told those other times that it would be fine. But there was still a problem with it! Our trip was so nice though that it didn't really ruffle my feathers, plus they were still willing to give us the breakfasts. Also at check in, they gave us certificates for 4 free smoothies, which must be the gift at check in that is mentioned on the promotion.

  3. #13
    Senior Member Arubalisa's Avatar
    Join Date
    May 2007
    Location
    Any Aruba beach...
    Posts
    13,177
    Sandy it is good to hear it worked out in the end.
    Aren't those smoothies the best?

  4. #14
    Senior Member sandy's Avatar
    Join Date
    Nov 2009
    Posts
    110
    The smoothies are fantastic, and those certificates were worth $28 for the 4 smoothies we purchsed! Plus I won another one on the waterslide race.

  5. #15
    Senior Member Karen Lutzker's Avatar
    Join Date
    May 2007
    Location
    The beaches and the sea
    Posts
    474

    One Cool Family

    If you are not sure what is included in One Cool Family package, just call the Aruba Tourism Authority 1-800-to-aruba.
    http://www.cayenaweddings.com
    Aruba's First Destination Wedding Planner
    Specialists in Wedding Coordination and Vow Renewals

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