March 25th, 2008 The Radisson Aruba Resort, Casino & Spa was selected as one of Radisson Hotels & Resorts top-performing hotels and resorts for its prestigious annual President’s Award, based on performance in 2007. The hotel was one of the best properties from among more than 204 Radisson hotels in The Americas, Asia Pacific and a portion of the United Kingdom.
Nancy Johnson, executive vice president of franchise operations for Radisson Hotels & Resorts, advised Gary Jutz, general manager Radisson Aruba Resort, Casino & Spa of the achievement.
The President’s Award represents the best of the best for Radisson and recognizes the hotels that have demonstrated their exceptional commitment to guest service and product quality that distinguishes Radisson in the global marketplace,” explained Johnson. “These hotels utilized their industry expertise and fully leveraged the company’s revenue generating tools and information to excel in a competitive business environment with changing customer expectations,” she added. “They also provide a great place for employees to do great work. The Radisson Aruba Resort, Casino & Spa is a brand champion for Radisson and will help us achieve our goal to become the brand of choice for frequent travelers seeking an upscale hotel experience,” Johnson explained.
“The Radisson Aruba Resort, Casino & Spa achieved top scores in guest satisfaction as measured by guest feedback for cleanliness and consistency in meeting and often exceeding the brand’s product quality standards,” added Johnson.
“Being the flagship property for Radisson Resorts brings high expectations and I am proud our team continues to rise to the challenge setting a fine example for the entire brand,” stated General Manager Gary Jutz. “This achievement was earned by each and every one of our staff through dedication and a commitment to excellence.”
Johnson also noted that winning hotels have created a positive and effective work environment with an engaged team of employees who consistently deliver total guest satisfaction through core programs such as “Yes I Can!” service training and other key brand initiatives as well as unique contributions to the success of the hotel in the marketplace. The President’s award has become the symbol of outstanding quality for Radisson Hotels & Resorts.
The winner’s were also chosen based on their alignment and contribution toward the brand’s guest-focused mission. The new vision states that Radisson is to be a global hotel company distinguished by great people in great places, a recognized and trusted brand, building valuable relationships with the guests it serves and achieving superior returns for owners and investors. Over the past year, Radisson Aruba Resort, Casino & Spa received multiple awards including the AAA Four-Diamond award once again, the new oceanfront Larimar Spa was named to the Conde Nast Traveler “Hot List” and signature restaurant Sunset Grille received the prestigious Wine Spectator Award.
