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act1966
10-05-2017, 12:24 PM
They closed the Palm Beach branch. Hmmmm.

aquaman
10-05-2017, 01:17 PM
And removed the RBC ATM outside the Palm Beach Casa Tua location. Locals tell me they do not like RBC. Also for non residents the amount they want on deposit turns many off

act1966
10-05-2017, 02:10 PM
And removed the RBC ATM outside the Palm Beach Casa Tua location. Locals tell me they do not like RBC. Also for non residents the amount they want on deposit turns many off

Annnnd they closed our account. "Lack of documentation"...which we provided in both November and February. The Italstraat manager rolled her eyes like, "there's a reason we closed the Palm Beach branch..."

Now we wait until some mysterious entity re-opens the account. I'll then march in, withdraw everything and close it. We're done with Aruban banks.

Jacki
10-05-2017, 02:51 PM
Wow! :censored:

Andrea J.
10-05-2017, 04:49 PM
they can actually close your account? were there $ in it?

act1966
10-05-2017, 05:02 PM
they can actually close your account? were there $ in it?

Yes. A significant amount.

aquaman
10-05-2017, 08:31 PM
they can actually close your account? were there $ in it?

Yes. One of the reasons we stayed away form RBC ( after they took over RBTT ..Royal Bank Trinidad Tobago ) was there requirement to keep $2500US minimum balance in the account at all times. They told us that if it went below that they would close the account and take the money. Well....that was enough for us. We have been with ArubaBank and while its not perfect we have had rreasonable service. Fees are a bit high. Tip...if you open an account with them, do it in Florins. The monthly charges are significantly less

Andrea J.
10-05-2017, 08:41 PM
seriously "take the money?"


Yes. One of the reasons we stayed away form RBC ( after they took over RBTT ..Royal Bank Trinidad Tobago ) was there requirement to keep $2500US minimum balance in the account at all times. They told us that if it went below that they would close the account and take the money. Well....that was enough for us. We have been with ArubaBank and while its not perfect we have had rreasonable service. Fees are a bit high. Tip...if you open an account with them, do it in Florins. The monthly charges are significantly less

aquaman
10-06-2017, 09:38 AM
seriously "take the money?"

Yep. That's what I was told at the Palm Beach branch. In fact they gave me an info sheet regarding opening and operating an account. On the sheet is stated a minimum balance of $2500US at all times. Whether they would scoop the money if the balance was below that is something I didn't want to tempt.

vincep
02-03-2018, 08:16 PM
RBC is the absolute worst bank I've ever dealt with in my life! They closed my account without notice and made me jump through hoops to reopen it. Then they took over a month to reinstate my standing orders. If it wasn't for friends on the island who helped me, I would have been totally screwed. RBC in Aruba has the absolute worst customer service. Most of their employees don't give a damn about you. They ignored my emails for weeks until I called RBC in Canada and got them involved.

They did remove the $2,500 mimum requirement but they still suck.

vincep
02-03-2018, 08:19 PM
One more thing. When they had the $2,500 mimum requirement, they wouldn't close your account if you didn't maintain it; rather they would charge you $10.00 a month penalty.

JohnMtl
02-06-2018, 05:49 AM
One more thing. When they had the $2,500 mimum requirement, they wouldn't close your account if you didn't maintain it; rather they would charge you $10.00 a month penalty.

Charging a fee if you don’t maintain a minimum balance is pretty standard practice in some banks in Canada and in the U.S.

vincep
02-06-2018, 09:57 AM
Charging a fee if you don’t maintain a minimum balance is pretty standard practice in some banks in Canada and in the U.S.

This is true.

I had no problem with the minimum balance requirements.

I do have a problem with the beyond terrible service by RBC in Aruba.

JohnMtl
02-06-2018, 10:08 AM
Yeah, that’s surprising because RBC (Royal Bank of Canada) is an excellent Bank in Canada.
I wonder if their branch closures were related to staffing issues.

vincep
02-06-2018, 10:42 AM
Yeah, that’s surprising because RBC (Royal Bank of Canada) is an excellent Bank in Canada.
I wonder if their branch closures were related to staffing issues.

Perhaps.

After being ignored for over 3 weeks I contacted RBC in Canada and complained.

After that RBC in Aruba started somewhat addressing my problem.

vincep
02-06-2018, 10:45 AM
I've had my account since 2013 and to this day, my correct mailing address isn't in their system. I've provided it about a dozen times; both in person and by email to several different employees at RBC in Aruba.

Because of this I never receive any statement or notice from them.

I don't understand what the problem is?

Jacki
02-06-2018, 11:05 AM
Perhaps.

After being ignored for over 3 weeks I contacted RBC in Canada and complained.

After that RBC in Aruba started somewhat addressing my problem.

Awesome! Glad to hear things are moving in the right direction :)

vincep
02-06-2018, 01:08 PM
Awesome! Glad to hear things are moving in the right direction :)

Things are better than they were for sure but I have another issue that wasn't solved and they have been ignoring my emails for almost a week. I may have to involve Canada again?

act1966
02-06-2018, 01:23 PM
Things are better than they were for sure but I have another issue that wasn't solved and they have been ignoring my emails for almost a week. I may have to involve Canada again?

They definitely don’t respond to emails - I’ve even gone into the branch to show them information we sent that would’ve prevented our account from closing and the manager just rolled her eyes. “Aruba”. In person seems to be the only effective way of getting results. Good luck.

vincep
02-06-2018, 03:19 PM
They definitely don’t respond to emails - I’ve even gone into the branch to show them information we sent that would’ve prevented our account from closing and the manager just rolled her eyes. “Aruba”. In person seems to be the only effective way of getting results. Good luck.

That is true to an extent but I've given them my correct address twice in person and they still don't update it.

I'm going to have to call RBC in Canada again.......

aquaman
02-07-2018, 01:06 PM
I have been both a business and personal customer of RBC in Canada since 1972. Over the years their service has been good and service quality has increased. Sadly, this is not the case in Aruba. RBC in Aruba is the result of the takeover of RBTT (Royal Bank Trinidad and Tobago) which was plagued with problems. I suspect that the same culture has held over. In my belief the only way RBC Aruba can be improved is to have a customer service team from Canada visit and clean house and implement new procedures.

vincep
02-07-2018, 01:09 PM
(866)889-8861

This is the number to call RBC in Canada to get action.

2044997265
This is the extension of Jacqueline; the woman who got after RBC and got them to pay attention to me.

Her extension is actually Manatoba phone number to call her directly. However long distance charges apply if you do it that way. She is there into the evenings , if you are on the east coast USA.

vincep
02-07-2018, 01:12 PM
In my belief the only way RBC Aruba can be improved is to have a customer service team from Canada visit and clean house and implement new procedures.

Agreed.

Sue M.
02-08-2018, 12:05 AM
This is terrible. I feel bad for all who have to do business with them.

Andrea J.
02-08-2018, 12:45 AM
I guess RBC is Canada and Aruba’s equivalent to the USA Wells Fargo. With Bank of America running a close 2 nd.

what are the banking choices on island ?
This is terrible. I feel bad for all who have to do business with them.

aquaman
02-08-2018, 09:33 AM
I guess RBC is Canada and Aruba’s equivalent to the USA Wells Fargo. With Bank of America running a close 2 nd.

what are the banking choices on island ?

Andrea, there is some choice, but not great

There is Arubabank. Monthly account charge differs depending if you have a florin or US Dollar account. The Dollar account is more expensive. The bank fees on transactions are high

CMB seems OK. There ATM Usage fee is less than the other banks.

Banco Caribe. Seems more geared toward loans, mortgages, investments with a less dominant retail ( personal) banking operation. Not so widespread as the other banks

CIBC ( Canadian Imperial Bank of Commerce) A recent entry onto the Island. Opened a branch in Ponton area. The only bank offering a no fee option for account holders over 60 yrs age) CIBC has been a dominant bank on other Caribbean islands for many years. It is a bank that has had an interesting history including one event that required them to audit and tighten their internal systems some years ago. A branch manager in Toronto had a gambling addiction. He convinced the casinos in Las Vegas he was independently wealthy. He finished the day banking and on various nights the casinos sent a private plane to Toronto to fly him to Las Vegas. He lost millions of the banks money before he was caught. There was a film made about this 2-3 years ago.

CIBC negotiated an interesting deal and arrangement to get a license to operate in Aruba. It is all above board and very innovative.

There are other non-bank ways to transfer or handle money here for those without accounts. They include:

Western Union
Union Caribe

Hope this answers your question Andrea

Jacki
02-08-2018, 10:35 AM
Wow! So many choices for such a small island!

vincep
02-08-2018, 03:19 PM
I don't think it's cost effective to use Western Union.

vincep
02-08-2018, 04:15 PM
I guess RBC is Canada and Aruba’s equivalent to the USA Wells Fargo. With Bank of America running a close 2 nd.

what are the banking choices on island ?
What's wrong with Wells Fargo?

I have them and although they aren't perfect, they are 100x better than RBC in Aruba.

act1966
02-08-2018, 04:18 PM
What's wrong with Wells Fargo?

I have them and although they aren't perfect, they are 100x better than RBC in Aruba.

https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scandal

vincep
02-08-2018, 04:23 PM
https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scandal

Wow. Didn't know that

Anyway I haven't had any problems with them.

Aruba4ever
02-08-2018, 06:03 PM
I managed a branch for Wells Fargo Financial over 15 years ago and it was the worst job of my life. It was my job to make us as profitable as possible and that meant we/I sc....d people for a living. We had rates of 23% for personal loans, mortgages up to 18% that included 10 points and a prepayment penalty as well if it was a second mortgage...and don't forget the insurance products we sold as well...yuck!!!!! It was awful and I resigned and went into teaching. Many/most of our customers qualified to go to a regular bank but for some dumb reason came to Wells Fargo. Sadly way to many people have ZERO ideas about finances, budgets etc...and Wells Fargo PRAYED on those people and I was ashamed to be a part of it and left despite making more than then I make now 13 years in as a teacher.

https://en.wikipedia.org/wikiut of money!/Wells_Fargo_account_fraud_scandal (https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scandal)

vincep
02-08-2018, 06:22 PM
All banks try to take advantage of people. They are in the business of using your money to make money.

Take RBC in Aruba for example.

I pay $15.00 a month for them to " maintain" my account. There is a $10.00 minimum or 1% deposit fee. Then they get a fee for every standing order. Then there is a fee to withdraw your money.

Then they often give you a hard time, make you jump through hoops and then still ignore you and don't do their job.

For example, I've been emailing 5 people, including supervisors and branch managers and my emails have gone unanswered for a week.

Before then my emails were ignored for over 3 weeks; until I got RBC in Canada involved.

vincep
02-12-2018, 07:58 PM
Well It's looks like Jacqueline is no longer helping me. I spoke with her this evening. In a nutshell, she said that for any issues in the future, I have to deal with RBC in Aruba directly.

It's probably a huge hassle for her to get after these folks.

At least she helped me fix most of the problems.

Oh well!

vincep
02-13-2018, 10:49 AM
I just found out that ( at least) one of my standing order was set up incorrectly.( For the second time)

I was instructed to send a separate net bank e-mail to request to have this fixed ......