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View Full Version : MASKS Marriott Surf Club Mask Policy + Actual Observed Behavior



BigTee
08-16-2020, 08:43 PM
Hi, what is the current mask policy?
Are masks required around the swimming pools?
Are masks required around the lazy river?
Are masks required while riding a float on the lazy river?
Are masks required on the beach under the palupa umbrella things/
Are masks required while playing beach volleyball?
Are masks required while walking along the shoreline at the beach at the water's edge?
Are masks required to enter any or all of the onsite restaurants?
Thank you in advance for your advice. I have been on the phone with my Marriott Vacation Club advisor, and all that she's been able to tell me is from reading off the vague cryptic corporate website.
The reason I am asking is that a mask-free beach experience is a dealmaker for choosing Aruba for my vacation. I'm scheduling to go in September 2020

cmynes
08-16-2020, 08:52 PM
Hi, my question is about the Marriott Surf Club: what is the current mask policy? Are masks required around the swimming pools? Are masks required around the lazy river? Are masks required while riding a float on the lazy river? Are masks required on the beach under the palapa umbrella things/ Are masks required while playing beach volleyball? Are masks required while walking along the shoreline at the beach at the water's edge? Are masks required to enter any or all of the onsite restaurants? Thank you in advance for your advice. I have been on the phone with my Marriott Vacation Club advisor, and all that she's been able to tell me is from reading off the vague cryptic corporate website. The reason I am asking is that a mask-free beach experience is a dealmaker for choosing Aruba for my vacation. I'm scheduling to go in September 2020. (https://www.tripadvisor.com/FAQ_Answers-g147249-d299788-t8418181-Hi_what_is_the_current_mask_policy_Are_masks.html)

I am scheduled to stay at the Marriott Resort in September which I am going to cancel because of the daily spike in cases since August 3rd. I know the Marriott properties require masks indoors everywhere but not on the beach or at the pool for sure.

Andrea J.
08-16-2020, 09:02 PM
Welcome to the Aruba.com community forum

MASKS
the general answer is NO for OUTDOORS.......beach, pool, lazy river, walking along the beach.
the answer is YES for INDOOR Restaurants and once seated with drink or food ordered, masks can be removed.
the restaurants are also practicing safe social distancing.

the indoor public areas in the resort YES

I am unsure why you linked your entire post to trip advisor.
please unlink or I will unlink it.

[QUOTE=BigTee;363773]

Kent-ArubaBob
08-17-2020, 07:45 AM
Well I have been spending some time at the Marriott resorts and last week a guard come to me and said I need a mask. I was walking outside by the towel return at the Surf Club. I told the Gal that I thought it was just for inside the building. She told me that I needed one outside. So not sure what that was all about but I am just letting you know what happened to me.

ArubaAce
08-17-2020, 09:39 AM
Here in NYC I keep my mask on when outside. I went to the Park over the weekend and did a short walk. Some folks were wearing mask and some were not. I sat at a bench and one lady sitting to my left no mask and a man to my right but a little further away at least 3 feet wore a mask. Then an elderly man walking by who was wearing a mask decides to sit and rest. There was a bench 4 feet from me empty but he sat at the bench right next to me inches from me. When he sat down, he took off his mask. I don't get it!!! Then I left.

Andrea J.
08-17-2020, 09:46 AM
I don't get it either.
People are either stupid or they are protesting the gvmt telling them to what to do.
The gvmt tells me to wear a seat belt and I comply.


Here in NYC I keep my mask on when outside. I went to the Park over the weekend and did a short walk. Some folks were wearing mask and some were not. I sat at a bench and one lady sitting to my left no mask and a man to my right but a little further away at least 3 feet wore a mask. Then an elderly man walking by who was wearing a mask decides to sit and rest. There was a bench 4 feet from me empty but he sat at the bench right next to me inches from me. When he sat down, he took off his mask. I don't get it!!! Then I left.

brady bear
08-17-2020, 10:16 AM
I am so used to wearing mask; that I actually match them with my uniforms or clothes. lol,
people are just beyond "stupid" having protest "not" to wear "mask"
Just don't get it. It's not that bad once you get used to it..
and they are more comfortable ones too.

coldsteel337
08-17-2020, 02:27 PM
I know 4 people who came back from Stellaris yesterday after a 10 day visit. They say the Hotel employees were great and used PPE all the time. They had issues in the elevators, which were set up to be 4 people maximum. Twice there were issues with additional people coming in as the door closed and one of the times 2 people without masks pushed there way in. Words were spoken and the maskless people left. they also reported that on some casino trips everyone was wearing a mask and some trips the majority of people were not wearing masks. Marriott folks were walking around informing people of the rules. mostly to no avail. That seems strange as i would think they would get a mask on be escorted out.

B Likes To Travel
08-17-2020, 02:57 PM
I think the employees are likely well aware of the many videos online people post while having MELTDOWNS because they were told to wear a mask or asked to leave an establishment. This is likely what they want to avoid. I feel bad that they even have to enforce this. Everyone should just wear the mask.


I know 4 people who came back from Stellaris yesterday after a 10 day visit. They say the Hotel employees were great and used PPE all the time. They had issues in the elevators, which were set up to be 4 people maximum. Twice there were issues with additional people coming in as the door closed and one of the times 2 people without masks pushed there way in. Words were spoken and the maskless people left. they also reported that on some casino trips everyone was wearing a mask and some trips the majority of people were not wearing masks. Marriott folks were walking around informing people of the rules. mostly to no avail. That seems strange as i would think they would get a mask on be escorted out.

dicodoco
08-17-2020, 03:37 PM
Well I have been spending some time at the Marriott resorts and last week a guard come to me and said I need a mask. I was walking outside by the towel return at the Surf Club. I told the Gal that I thought it was just for inside the building. She told me that I needed one outside. So not sure what that was all about but I am just letting you know what happened to me.

difficult situation. while it is clear that masks need to be used indoors, no questions asked. . .

outdoor regulations seem a bit ambiguous for the Marriott properties (going from prior pics that the mods have posted from ritz/marriott) as with most other establishments I can imagine.

it is a bit murky and up to interpretation as to what constitutes "outdoor gathering spaces" unless they are clearly designated by list or by physical markers (?tape on ground ?coned off sections). or discern, like in the state where we reside (NJ), when is it impossible to socially distance and thus necessary to wear a mask outside.

K-AB sounds like you handled it well, and there was no confrontation, and everyone wanted to be on the same page, where you looked for clarification and the employee was just trying to do the best he/she could do in interpreting and gently enforcing mask policy.

Got the family swabbed today, hopefully no issues on transit day later this week, and for sure we will all be masks-up anywhere we can (indoor for sure, outdoor when possible). hopefully no encounters with loud/confrontational/difficult people. . . =/

be safe all!

EDMLS1358
08-17-2020, 04:53 PM
I just dont understand the reluctance of people to wear a mask when you are outside and cannot maintain a safe distance. Same experience here in NY when walking in parks on trails etc.. Business's dont want confrontation so the rules are not enforced. If people got fined or jailed maybe it would make a difference but probably not.

BigTee
08-23-2020, 09:01 PM
My question is not about NYC or SF, which have fascinating local law and culture. If you are using NY or SF for comparison purposes to what you actually experienced at the Surf Club, ok.

BigTee
08-23-2020, 09:14 PM
Thank you for the information about Stellaris. I am not a casino person, (although I tell myself every year to practice beforehand and be brave and try it!). I have not used the elevators at Stellaris and probably have no need to, so that's ok for me. I did enjoy the breakfast buffet at La Vista restaurant. I'm imagining that I would wear the mask around the buffet tables and stations but take the mask off at my own table and chair. I did enjoy shopping in a clothing store: I bought a hat. I am guessing that I would have to wear the mask inside the store.

I am agnostic as to the scientific proof one way or the other of an untrained individual using a non-N95 mask. I just want to know the general feeling and environment surrounding staff and guests, and I think that I got it.

I generally liked the three Marriott properties, but the mask thing is stirring things up. If the staff and guests wearing and not wearing masks wracks my nerves and prevents me from relaxing on my vacation, then I'd rather not go.

BigTee
08-23-2020, 09:24 PM
Some exciting news. After all the news and helpful input on this website, I went ahead and booked the Surf Club. I'm arriving Sept. 16.

I also booked a rental car, (which I did not do last year.) I told myself that if the mask matter becomes too stressful for me, I'll just hop into my rental and drive to some other part of the island with more nature and fewer people.

I am really excited, because if this fails, then I surely will never return to Aruba, and I will just go to Cancun, which I always used to do before coming to Aruba.

ArubaAce
08-23-2020, 09:59 PM
Congrats on booking to Aruba! You are gonna love it!

All due respect and I've been to Cancun dozens of time during years but during this pandemic, I think you are gonna encounter the same anywhere you go as far as masks, testing requirements to travel. You will find anywhere that some will wear the masks and some will not. There have been passengers on planes who refused to wear one and got kicked off the flight.

BigTee
08-23-2020, 10:55 PM
Congrats on booking to Aruba! You are gonna love it!

All due respect and I've been to Cancun dozens of time during years but during this pandemic, I think you are gonna encounter the same anywhere you go as far as masks, testing requirements to travel. You will find anywhere that some will wear the masks and some will not. There have been passengers on planes who refused to wear one and got kicked off the flight.

I don't live in NY, but I'm in an East Coast city with pervasive mask requirements. Although not as pervasive as SF. SF requires a mask outside if you are within thirty feet of another person. I've cancelled my San Francisco vacation plans.

I'm thinking of Cancun in October. The last few times I've stayed at NYX there. Latest research shows the resort mask policy at NYX Cancun is similar to Marriott Aruba. Although I usually just lay on the beach, there are two other activities I want to do: Coco Bongo and Tulum. Coco Bongo Cancun just showed on YouTube and its website that no mask is required in the club. Tulum, I don't know. I don't want to be in a crowded tourist van. I'm not sure how I'd get there. Once there in Tulum, it's all open archeology, I imagine.

I never did the nightclubs in Aruba. Nothing really attracted me there. So, I'll probably just stay on the resort property or Palm Beach. And of course my own rental car to visit other natural areas of the island.

I am a Sliver status on Delta. I'll comply with Delta mask policy, no problem, as I don't want to be barred from them as Delta has another route that I want to keep.

Quite frankly, the science on masks and tests is as clear as mud. I'm not on this board to promote one or the other, or to cause a false-flag arrest to find out what's really going on. I just want to know the mask ambiance and whether I would be able to relax or be too nervous given the official mask policy and staff and guest attitudes.

WaltVB
08-24-2020, 09:36 AM
Mexico is still closed. https://www.mexperience.com/mexico-land-border-restrictions-closure-covid-19/

BigTee
08-25-2020, 12:12 PM
Mexico is still closed. https://www.mexperience.com/mexico-land-border-restrictions-closure-covid-19/


I seriously never considered driving my car overland to Cancun. Also, my previous post states that I am an elite flyer with Delta Airlines. Suffice to say that Cancun Airport permits American passport holders to enter:

US and Mexico Land BorderThe land border between the United States and Mexico is closed to non-essential traffic but U.S. and Canadian citizens may cross the border if they are returning home.
There are no restrictions on air travel into Mexico.

https://www.traveloffpath.com/countries-that-have-reopened-for-american-tourists/

Mexico obviously is easier than Aruba. Aruba is more of a hassle and more exclusive than Mexico. I decided that Aruba is worth it for my September vacation; but, I'm thinking that it might be my last visit to Aruba, given the hassle factor.




Completing and obtaining approval through the Embarkation/Disembarkation Form (https://edcardaruba.aw/) online before arrival
Taking a PCR test within 72 hours of departure -OR- pre-paying for a PCR test upon arrival and quarantining for up to 24 hours waiting for results.
Purchase Aruba Covid Coverage (https://www.arubavisitorsinsurance.com/) insurance for duration of trip (premiums average about $15 per day)
Download the Aruba Health App (https://www.aruba.com/us/aruba-health-app)
Agree to health screening and temperature checks upon arrival
To wear a mask during the flight and at the airport
If travelers cannot obtain a negative-PCR test within 72 hours of departure, they can be tested upon arrival in Aruba.
The fee for the test is $90 USD.
The traveller will have to go into quarantine while they wait for results, which usually take around 8 hours, but can take up to 24 hours.

https://www.traveloffpath.com/aruba-officially-reopening-borders-for-tourism/

WaltVB
08-26-2020, 08:43 AM
Wow. I had no idea Delta elite status allowed you to cross closed borders for leisure travel. Look what I've been missing.

BigTee
09-13-2020, 10:12 AM
Wow. I had no idea Delta elite status allowed you to cross closed borders for leisure travel. Look what I've been missing.

How to explain the difference between a land border and an air border?

WaltVB
09-13-2020, 07:05 PM
How to explain the difference between a land border and an air border?

Yawn...