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Thread: 2nd part of our Aruba story and some final thoughts

  1. #1
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    2nd part of our Aruba story and some final thoughts

    We moved over to Divi AI on Saturday May 19th. We got there about 11:15 and we were met with a young woman who was training a new young man. We were met with attitude from the young woman. Why are you so early- because we were kicked out of our other hotel at 11 and were told well you don’t get into your room until 4 on Saturdays. I tried to kill her with kindness but it just didn’t work. Last time we went over on a Saturday at 10:30 am and were met by a very understanding young man who said our room was ready and off we went so I know there are nicer,more understanding workers than this young woman- ugh! We did get our wrist bands,towel cards so we did lie on the beach and had lunch but by3 we just wanted a room! So we sat up in the lobby( which is now smoke free-yay!) and waited until 4 pmwhen miss personality gave us our keys. My husband did go talk to her at 3:15 and he did get our room number so we could make dinner reservations and buy tickets to the Guy Bavali show on Tuesday. I did this with a wonderful young man who was the most pleasant concierge I have ever encountered at Divi AI. We stayed in an oceanfront king room- we usually stay in the casitas which I prefer way more than oceanview. Not sure I would stay in this room again. I felt that this year all the workers that we encountered were much happier and friendlier than years past- other than the check in girl. We had no problem getting shade and we would wait until 6:15-6:30 before heading down. Food was good,drinks were good. We went to Red Parrot on Sunday and at Ginger on Monday. Our favorite was Ginger. I could have gone back and made more reservations but chose not to. One night we paid and went to Mulligans and the other 2 nights we just ate from the buffet. We talked about going to Bingo’s but after lazing on the beach just decided to go with the buffet. Final thoughts on Divi AI- their loungers for the beach are so uncomfortable and they don’t really have chairs-just a few old ones that we would try and get because I couldn’t lay very long on those chaises. The beach was beautiful and I could get in and out with no worries. I have no problem staying here for a few days but doubt I would ever stay a whole week.
    We still love going to Aruba and I am really going to try getting 2 weeks(hopefully wk 19 & 20) at Aruba Beach Club because we love all the nice people we have met there and we look forward to seeing everyone. We met a new couple this year and they insisted on driving us to the airport on our last day-how nice is that? I know we generally just laze on beach all day,eat out at night(there is no way I am cooking on vacation when I cook dinner every night after working full time) and go to casino at night so my trip reports are far from exciting but I also know how much I enjoy reading new reports for an Aruba fix!
    In closing I want to mention how nice it was to meet up with members of the board. If there was one thing that stands out about our trip this year it is all the nice people we talked with and met this year. I really think Aruba is one of the friendliest places in the world!
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  2. #2
    Senior Member Pegmeister's Avatar
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    We stayed at the Divi for years and always enjoyed it but felt like we needed a change a few years ago. Sorry you had to deal with a rude employee as that never gets the vacation started on a good note. The Divi does run some good sales though. We would book on Cyber Monday. The savings was sufficient enough found that we didn’t mind going off resort for dinner. It was kind of the best of both worlds.

    Thank you you for sharing your trip report. It was so nice to meet you guys.

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  3. #3
    Aruba since 1979
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    Andrea J.'s Avatar
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    DIVI management needs to know of how unpleasant and or unhelpful that check in girl was.
    This employee is the first face, the first impression for many.
    Shame on her for her "attitude".
    You 2 are not stupid. You know check in is not til 4 pm, but it does not hurt to ask.
    I am sad to read of that particular difficulty.

    It was so nice to meet you and Ed and tell him he brings a new meaning to the 5 second drop rule!

    I too think that Aruba is one of the friendliest places in the world, in spite of your Divi AI front desk clerk.

    Thanks for sharing.
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  4. #4
    Super Moderator Jacki's Avatar
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    Really scares me that this woman was training a new employee. The way we train our people, especially customer facing people is SO important. If I were her manager I would really want to know.



    Jacki ~ loving Aruba from NJ
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  5. #5
    Senior Member cpjones's Avatar
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    Appreciate you taking the time to share your trip with us.....
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