Holiday Inn

[AUA1989]

Andrea and Walt - I remembered to get online today to check this out. It says "Your account is closed". The letter I received said something about a zero balance and inactivity (I paid it to a zero balance just a couple months ago). I sent a message for clarification. I'll let you know what happens. Anyhow, the letter said we our points would expire in 30 days. We didn't have many left, but enough for a night someplace and we also had a "free night" which card holders get once a year. We're using it this weekend to just go to a town not far from us with a beautiful winery. We'll stay overnight so neither of us has to drive home after an evening of wine, spirits and who knows what else...

they cancelled you?

[WaltVB]

Did you call them? Don't trust the info you find online. Call and speak to someone. If the person you talk to doesn't satisfy your questions, ask for a supervisor and if they fail ask for their supervisor. Demand answers, you are the customer, you are always right!

I've honestly never heard of such a thing. I'd be livid.