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Thread: No refund due to Aruba being shuttered? Here is contact person.

  1. #1
    Aruba since 1979
    Andrea J.'s Avatar
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    May 2007
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    No refund due to Aruba being shuttered? Here is contact person.

    The ATA (Aruba Tourism Authority) has provided a person to act as a liaison for those that did not receive a refund
    from a timeshare, condo, house rental that was cancelled due to Aruba being closed to tourists.

    Her email is

    There are no promises made or implied.
    Contact Ms Richardson if you are one of the many that did not receive a refund.
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  2. #2
    Senior Member robin's Avatar
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    Nov 2016
    Eagle Beach, Oceania, north side
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    I hope they are able to help people.

  3. #3
    Senior Member B Likes To Travel's Avatar
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    Mar 2018
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    I agree. I think it’s great that they’ve at least taken the time to acknowledge the issue. Hopefully, folks will get some help with this.

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  4. #4
    Senior Member ~Amy~®'s Avatar
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    May 2007
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    Saw the "canned answer" from Kimberly Richardson (someone who rented a timeshare posted her response elsewhere.) Basically, just saying sorry, it's a personal contract between two parties. The response was more of a piece to smooth feathers so that people who are not getting a refund do not have a sour taste in their mouth about Aruba. Marketing 101. Feel bad for the renters that this was even initiated and it gave them hope when there was none to begin with - just a rabbit hole. Small claims court is their only recourse.
    ~Amy~® -- South Beach: Jan. 2020 -- New Orleans: Feb. 2020 -- Playa del Carmen: March 2020 -- San Juan Islands: Sept. 2020 -- 40th trip to Aruba: Oct. & Nov. 2020

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