Car Rental Experiences........tell all

[Sue M.]

We have only rented with Tropic and had a good experience each time.

[gruotolo]

Royal Car Rental has to be the worse.
In Dec, I booked my reservation for a Chevy HHR for a june trip.
When i got there, they said they do not have HHRs - false advertisement.
They gave me a VERSA instead. I inquired about the Jeep but that was $150 extra.
The Versa was in bad shape - looked like it was sideswiped, the tires were low, the brakes made a loud noise, and overall lots of wear and tear.
I was not happy with the car rental and will NEVER rent from them again.
They should honor what they say they have available for rental.
They should have better running vehicles.
They wanted me to return 4 hours earlier for my return flight and told them I would be there 3 hours earlier.

[Andrea J.]

I am sorry that your first post has to be about something negative.
I hope that everything else about your Aruba action was wonderful!

Royal Car Rental has to be the worse.
In Dec, I booked my reservation for a Chevy HHR for a june trip.
When i got there, they said they do not have HHRs - false advertisement.
They gave me a VERSA instead. I inquired about the Jeep but that was $150 extra.
The Versa was in bad shape - looked like it was sideswiped, the tires were low, the brakes made a loud noise, and overall lots of wear and tear.
I was not happy with the car rental and will NEVER rent from them again.
They should honor what they say they have available for rental.
They should have better running vehicles.
They wanted me to return 4 hours earlier for my return flight and told them I would be there 3 hours earlier.

[WaltVB]

Royal Car Rental has to be the worse.
In Dec, I booked my reservation for a Chevy HHR for a june trip.
When i got there, they said they do not have HHRs - false advertisement.
They gave me a VERSA instead. I inquired about the Jeep but that was $150 extra.
The Versa was in bad shape - looked like it was sideswiped, the tires were low, the brakes made a loud noise, and overall lots of wear and tear.
I was not happy with the car rental and will NEVER rent from them again.
They should honor what they say they have available for rental.
They should have better running vehicles.
They wanted me to return 4 hours earlier for my return flight and told them I would be there 3 hours earlier.

Welcome to the Aruba.com community forum. Sorry to hear of your less than stellar experience with Royal. I have used them in the past with no difficulties. Was this the first time you used Royal? Have you rented cars on your past trips?

[robin]

I am so sorry you had a problem with Royal. We have rented from Royal in the past. Their cars are not new. We used to rent a jeep-old and beat up for going on the north side of the island. One time we noticed issues with the transmission-it wasn't shifting right and the hump was very warm. We called and they quickly came out with a replacement. The cars were in better shape, but not new by any standard. We own a car now, but if we want to go on the north side we would rent a jeep from them because we don't need it new to go on the north side for the day.

[phrogg108]

Our AirBnB host arranged a rental car (Honda City - similar to a Civic, but maybe a tad smaller) for us with More4Less and they were great! We had no issues getting the car when we got there even though we did not make the reservation directly and returning it was also a breeze. Like Walt said, we just wanted something with AC and to get from one place to another, so we weren't too picky. Next time we go, we plan to rent from them again.

[Lakegirl]

good to hear about Amigo. I just scheduled a rental with them for July and the reviews have been mixed. Did all the cars look new? we rented from Avis(La Cabana) and had wonderful service and very nice cars.