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Well-deserved recognition for Mr. Rofino Ruiz.
Hilton Aruba Caribbean Resort & Casino’s beloved Resort Assistant Manager, Rofino Ruiz, was recently recognized by Hilton for being nominated for the CEO Light & Warmth Award - the highest honor any Hilton Team Member can receive.
With nearly 700 nominations throughout the Hilton chain and only 13 honorees selected, Rofino Ruiz, best known as Rufo, is now part of a special group of Team Members having been nominated for the CEO Light & Warmth Award.
Rufo’s nomination consists of a four-page letter outlining his much appreciated contributions, for consistently setting an example of professionalism and service.
In his position as the Resort Assistant Manager in the evening and late night, Rufo very often finds himself at the heart of health crisis, helping guests cope with unforeseen circumstances, doctor visits, trips to the hospital and the pharmacy, dealing with anything from allergic reactions and lost backpacks, to monitoring the level of music in the neighboring night clubs. Rufo takes ownership of any situation and makes sure the issue is satisfactorily resolved before the end of his shift at day-break.
“In my many years of working in the hospitality business, I have yet to encounter someone with such passion, care and genuine sense of hospitality as Rufo,” says Hotel Manager Jacques Monteil. “He is the reason that all us can sleep soundly at night, and rest assured that the hotel will be well taken care of. His honesty, sincerity and integrity are known to everyone – team members as well as industry partners outside the hotel. When you give Rufo an assignment you are guaranteed it will be completed in time and in the best possible way.”
Rufo the resort’s Night Manager since the 1980s, leaves an inspiring impact on each guest that he encounters. Guests are grateful for Rufo’s involvement and availability, and as a result they frequently post comments and reviews about Rufo’s helpful and friendly attitude.
Above all, guests are grateful for Rufo’s involvement and availability, and as a result they frequently post comments and reviews about Rufo’s helpful and friendly attitude.
A recent 5-star Trip Advisor review stated that:
“Mainly, what prompted me to write this review was the exceptional customer service and crew we received from night manager Rofino Ruiz, who personally drove and accompanied us to the nearby ER and on-call pharmacy very early Sunday morning.
Thank you Hilton, for employing such an exceptional manager who goes above and beyond for his guests.”
Making guests feel welcomed and cared for is Rufo’s specialty, all while living the Hilton Values, making an impact, and spreading the light and warmth of hospitality, every day.
Congratulations Rufo, your colleagues at Hilton Aruba, and Aruba at large is proud of your well-deserved accolades.