View Full Version : Do Not Go To The Seaport Casino

Alex the Sane
02-07-2010, 12:15 AM
Greetings from Aruba. Tonight something happened at the Seaport Casino that could have ruined an otherwise great day.
My wife and I started the morning with a nice breakfast in our rented timeshare. We then spent some time on the beach before heading out to the Donkey Sanctuary. We then went back to the room to get ready for dinner at El Gaucho. We arrived early so we had a few drinks and I had a cigar at Garuta. After a fine dinner we decided to walk it off and stopped at the Seaport Casino, that's when the fun started.

My wife sat down at one 25 cent slot and I sat down at the one next to it. I found it odd that as soon as I put my $20 in, it dropped all the quarters out instead of posting the credits. So as I was playing I decided to put three quarters in the empty machine next to me and it hit the jackpot, 2,500 credits ($625.) As I waited to someone to show up to deal with my winnings, the person who was playing three machines down showed up followed by some members of the casino staff. This person was claiming that they were playing that machine and I used their credits. Keep in mind that the machine wasn't holding credits, if was immediately paying out.

After lengthy explanations about the events that transpired, they showed up with some papers that meant nothing. I asked to see the video but they said the feed wasn't working. So in the end, I left with no money. I don't know if it was because the person who claimed to have won was an Arubian just like the staff, but they immediately painted me as the liar and refused to listen to logic. In the end, my wife and I left (after I cursed a bit and knocked over a few chairs on the way out, I overreated, I know.) $625 clearly meant more to that person than it does to me, my biggest problem wasn't the money, it was being called a liar that really upset me. So in conclusion, I suggest that people stay away from the Seaport Casino. They don't have proper surveillance, they don't value the tourists who come in to spend their money.

Thanks for reading my venting. I'm still loving Aruba.

Andrea J.
02-07-2010, 08:43 AM
could they not have reviewed the continual video surveillance to confirm?
what about the government employees that work there? there is at least one at the entrance(s). were they at all involved?

Alex the Sane
02-07-2010, 11:20 AM
They claimed the surveillance camera was down for the area. They printed out some stats from the slot machine that made no sense and contradicted each other. I don't know who was a government employee, but none of them seemed to be on my side.

02-07-2010, 12:47 PM
Alex, I don't the sound of what happened to you one bit !!!
Thank you for bringing to our attention, its one less place we need to go in.
Seaport Casino, heed the warning.

02-07-2010, 01:30 PM
Wow! That stinks! :mad: I would be mad, too....not so much about the money but about the fraud that was committed and the fact that they called me a liar.

02-07-2010, 03:12 PM
Wow! That stinks! :mad: I would be mad, too....not so much about the money but about the fraud that was committed and the fact that they called me a liar.

seaport casino....is that one by the pier across the ren? shady characters in that casino + crystal imo. i'm surprised they didn't take you into custody for flipping chairs over! you must have been so ticked! :mad:

02-07-2010, 06:02 PM
Wow, I would have blown a gasket too. What are the general "rules" regarding playing multiple machines? I would think you'd have to be pretty much in front or within arm's length to any machines you're laying claim to. If the other person had credits on the one that paid out (and I know you said that was pretty much a moot point anyway since the machines weren't holding credits), he should have been in control of the machine before you put your coins in it. When my husband and I take an evening stroll downtown, we've debated whether to walk in there or not. The answer is easy now...not.

Alex the Sane
02-07-2010, 07:11 PM
And this person who claimed to have won WAS shady. (The reason I'm trying not to use gender specific pronouns in reference to this person is because we really didn't know which it was.) I was almost afraid of what would have happened if they did give me the money, I would have asked for an escort back to my car.

02-07-2010, 08:49 PM
What a shame!!! Sorry that happened to you. Like you said, not worth the money at that point. I wonder how often that happens - as in do they do that all the time so they don't have to pay out any money? We won't be testing them!

Andrea J.
02-07-2010, 09:03 PM
i am forwarding this thread to Jo-anne croes and to frits israel, marketing dept of the ATA.
this needs to be brought to their attention and possibly they can make inquiries.


Alex the Sane
02-07-2010, 11:34 PM
I appreciate it Andrea. I have e-mailed customer service but haven't heard anything yet.

02-08-2010, 12:21 AM
Did they pay out to the other person or did they just keep the money?

uncle dave
02-08-2010, 01:53 AM
Wow. I have always enjoyed Seaport, they remember me year after year. It would have been very hard to get me out of there without a major problem. Sorry to hear about this.

Alex the Sane
02-08-2010, 02:39 PM
Did they pay out to the other person or did they just keep the money?

I'm not sure, I had to leave before I did something to get arrested.

02-15-2010, 03:52 PM
I also witnessed some shady stuff at that Casino....One blackjack dealer kept flirting with my sister-in-law and was paying her as a winner when she wasn't (not that she was complaining but he did harrass her later about going out with him). He was also not paying out someone beat him...he was quickly picking up the cards. Someone at the table next to me also complained about a hand and requested to see the video and was told it was not available. Definitely shady! I will only do the sportsbook at that place from now on.

02-15-2010, 07:09 PM
wow....I and my Dh frequent it but usually on to use the Sportsbook....he plays the ponies and I usually find a 5cent machine and waste time. I have however won money there, but not it was on a Sunday morning when it was Bingo time and most all of the sitdown slots were being used as tables, with nobody playing them. I hit on a nickel machine for about 100 dollars but I guess that wasn't enough to cause a stir.....I will however not be frequenting that casino again....too many others on the island to have to worry about the casino not paying out....

02-16-2010, 12:37 PM
We played a little bit in there once when we were checking out the town.It just didnt feel right when we were in there.I got a funny feeling in there and alot of shaddy people around.We stick to the marriot or holiday inn or raddisson.Noboby leaves credits in a machine and walks away from it.

02-16-2010, 12:59 PM
I think i would have told them to call the police.And let them handle it.

02-17-2010, 12:09 AM
If the only reason you go there is for the sportsbook, there's also one at the Excelsior Casino at the Holiday Inn on Palm Beach.

02-17-2010, 06:32 PM
That's an unfortunate story. Last year at the Alhambra I was looking to kill some time at a slot machine and after walking around for a few minutes I came across one that was empty. About 5 minutes later as I was playing a woman came up and slapped my arm and told me that I took her machine. Apparently she was running back and forth between rows, however there was indication or placeholder that she was using the machine and the guy beside me told her to scram. I didn't win anything but I wonder how that would have gone over if I did.