Time share cancellations and situations due to shut down and then reopening?

[Andrea J.]

(also copied to TIMESHARES)

For those of you that own timeshares on Aruba........or have right to use X amount of years timeshares.
(Not timeshare renters)
If you were one of the many people from March thru June that lost out due to the borders being closed, how or what compensation, if any did you receive?
I am not looking for $$ responses. I am wondering did they waive your maintenance fee? offer you another week?

And...........if you cancelled because of Covid once Aruba reopened, how did your timeshare help? not help?

Did you feel that your timeshare went above and beyond to help you get your vacation in?

LaCabana for example: If you were in the group who did not visit when the island was closed March thru June, LaCabana offered those owners a make up week for every week lost. Most of those weeks were in lower use season......Sept, Oct May and June. Most of those units offered are units that LaCabana owns (weeks owners have given up due to various reasons including foreclosure).
If you were in the July til present situation and were unable to go due to the Covid situation, LaCabana is not doing anything other than advising you to rent independently or deposit with interval.

[WaltVB]

I don't believe the Marriott's (Ocean and Surf Clubs) were offering any compensation. That's why we booked a last minute trip after Thanksgiving. I couldn't bear the thought of losing my substantial maintenance fee.

[ladder4]

Occidental Vacation Club (Barcelo) has offered a free week.

[sharonlacey]

Our timeshare Casa Del Mar offered a free membership in RCI? You get to bank your week but you did have to pay for the extra fees.

[qlaval]

Walt is right, nothing was offered at the Ocean Club and Surf Club, those timeshares are sold out so that's not even an option to give another week in exchange.
The resorts still had to face operating fees when the island was closed. But to compensate since the spendings were lower, the 2021 maintenance fees were less than usual (at least for the Ocean Club were we own)

[hatteras]

We are fortunate that Rennaisance allows us to trade our week for use sometime within the same year. We left the trade date open ended, but just booked in June, now that we are fully vaccinated! We like to divide our time between Renaissance and Costa Linda. I've sent several inquiries to a couple of the owners and hope to hear back soon. It's so exciting to finally be planning our trip!

[arubamark]

Ren do anything? Thanks for making me laugh - yes you can trade but you have to do within the year from what I heard and my week is 47. No waiving of fees that was laughed at by them I was like ok they are probably hurting no big deal ill eat the maint fee this year due to pandemic. But i just received an email about renovations again an additional $100 per person per week? Does anyone know anything about this. Unfortunately I am not on facebook to reach out to cindy or rob o if anyone has their email or contact info can you please send to me? Thanks and sorry a little off topic.

BTW - hello all my Aruba friends - Hope everyone is doing well - stay safe and healthy

[hatteras]

Ren do anything? Thanks for making me laugh - yes you can trade but you have to do within the year from what I heard and my week is 47. No waiving of fees that was laughed at by them I was like ok they are probably hurting no big deal ill eat the maint fee this year due to pandemic. But i just received an email about renovations again an additional $100 per person per week? Does anyone know anything about this. Unfortunately I am not on facebook to reach out to cindy or rob o if anyone has their email or contact info can you please send to me? Thanks and sorry a little off topic.

BTW - hello all my Aruba friends - Hope everyone is doing well - stay safe and healthy

Hi Mark. I'm an owner at Renaissance and I know everything that is going on. I'm going to send you a private message. Dianne

[arubamark]

Thank you kindly sir - much appreciated.

[arubamark]

Sorry Dianne didn't mean to put sir lol - if you want my email address please let me know.

Thanks again for the information.