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Thread: Arrived today 8/8 What a nightmare

  1. #1
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    Arrived today 8/8 What a nightmare

    I arrived today with my family of 9 total. All went well leaving home, Ct. We uploaded our negative results. Got our green ok to board. Arrived in Aruba and it was nightmare as soon as we landed. Landed 2:10 didn’t get out of airport till after 5 pm. Lines are crazy and NO ONE tells you anything. All they keep asking is did you download the app? Rudest people i have ever met. I hope the rest of the island is not like this. Finally get to the front of the second line we were in, they ask to see paperwork test results etc, and guess what our test was NOT accepted. Now i know why they kept asking about the app. You only need it “if” you are being tested there. We had to pay to retest AFTER spending 1/2 of a day at home getting tested within correct timeframe. And yes it was correct nasal swab test. I checked before we went and had it done. And IF according to them it wasn’t why weren’t any of the 9 of us notified it was not accepted. Would not have been so upset if we knew ahead of time. We were NOT the only ones there having to retest, hence the extremely long lines and wait. I feel this is all a money making scheme and I don’t care about the comments that I’m gonna get, but this is definitely in their favor they can do whatever they want. I don’t care how beautiful this island may be I will never return here. And no we could NOT have canceled without losing a big deposit. So we will make the best of this trip from here out but think twice people and if you can cancel I’d advise to cancel. Don’t come here.
    Last edited by Flipflops55; 08-08-2020 at 11:15 PM.
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  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
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    Please change the profanity to a non profanity

    I hope that your stay in Aruba is better than what you posted about your arrival.

    The only time in the last month that I heard that this happened to was to people that did not download the health app and a gentleman whose name did not appear on the covid PCR test result.

    Anyway, please delete the profanity as it is a rule breaker.
    Last edited by Andrea J.; 08-09-2020 at 08:33 AM. Reason: Thank you for removing the word



    ​In a world where you can be anything, be kind!
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  3. #3
    Junior Member sundialSoft's Avatar
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    It's such a shame that your pre-testing was not accepted. You don't say why but I assume the paperwork was lacking details ?
    Do you know how many flights had arrived ? how many people were queueing ?

    The charge for testing in Aruba is not a large one compared to testing before travel. As most results are coming in overnight it's not even a huge inconvenience to be quarantined until the results arrive in the app.

    I do think the local insurance charge is wrong. As I have been looking for a plan B in case Aruba locks down I have discovered that some other islands elsewhere in the world are offering free Covid insurance because they know that people cannot get cover with their regular travel insurance.
    what is best in life ?
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  4. #4
    Junior Member Rubaguy62's Avatar
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    I agree with any country doing there own testing on arrivals these tests have been so unreliable and you can test today and contact covid by the time you get results so it is not on aruba it is on each individual to decide if they can deal with travel restrictions and inconveniences without placing blame on others
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  5. #5
    Aruba since 1979
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    well said RUBA

    Arrived today 8/8 What a nightmare-screen-shot-2020-08-07-9-15-20-pm-jpg


    Quote Originally Posted by Rubaguy62 View Post
    I agree with any country doing there own testing on arrivals these tests have been so unreliable and you can test today and contact covid by the time you get results so it is not on aruba it is on each individual to decide if they can deal with travel restrictions and inconveniences without placing blame on others



    ​In a world where you can be anything, be kind!
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  6. #6
    Aruba since 1979
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    Here is an experience (Posted on TA forum) from another Aruba tourist.
    I only copied his/her airport experience.
    Yesterday Aug 8 arrival

    Arrived today Saturday August 8 updates
    Aug 8, 2020, 11:33 PM

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    Just arrived with family today on the beautiful island of Aruba. A few updates as nothing took place as I expected at the airport. My expectations were all based on what I previously read online. By far, we had to wait in the longest customs line I’ve ever waited for, and I travel a lot. Waited about 2+ hours in that line that circled around the baggage claim area while people were desperately trying to recover their luggages from the carousels from 3 different flightscombined... it was chaotic. People next to each other, dozens and dozens. No social distancing in that tiny area. That took the longest by far out of the entire process. The scanning of the luggages took 2 min and we had 8 pieces so it was incredibly fast. On to the last and 3rd point: a lady asked to check our hard copy of the negative tests. Barely glanced at them and told us to have a nice day. Someone from the Aruba heath department had emailed us the night before we left that 2 of the 4 tests we took didn’t qualify as the specific tests they required for entry. Odd, since we all took the same exact test and in the correct timeline but only 2 of us received the email.. it’s almost as they randomly send emails to some but not others. It was indeed a molecular test from a nasal swab performed in our local hospital lab so I didn’t worry about it. Just thought it was incredibly odd that they considered 2 were fine but the same exact other 2 were not. Odd. Long story short, nobody asked asked us anything at the entry point, there seems to be a disconnect between the paperwork tourists submit, whoever emails back tourists regarding the entry requirements, and the actual health workers on the ground. The lady barely glanced at our papers. Also our son who is 13 and looks a lot older, was never asked his age or if he was required or not to take the test. During that last screening/the test screening, nothing was scanned from our paperwork. In fact I kept pointing to the people in our party and mentioning each of their names while showing each test result paper with their respective names. The lady seemed quite uninterested. Last stop, a quick 5 second forehead temp check and we were free. The guy told us to go have a few drinks, apologized for the long delay, and wished us a nice day. By far, the longest and most frustrating wait was before we even hit immigration, right after we disembarked the plane. There were hundreds of people who seemed incredibly frustrated during the waiting period and more and more people kept pilling in the line as more planes were landing. During this rush hour we witnessed some very exasperated airport workers who were agitatedly discussing where and how to divert the large crowds who were about to land after us since they were clearly running out of room in that tiny airport section and people couldn’t even collect their luggages.
    I want to say how incredibly friendly and kind all the local people are given the circumstances. From the airport workers, to the car rental (we chose More for less again)



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  7. #7
    Senior Member ArubaAce's Avatar
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    I figured with this new system in place it might be a little longer process. I believe Saturday is a very busy day. Hopefully the rest of the trip will go well. Remember to be there 3 hours early on departure day as there will probably be long lines as well going thru immigration, customs if that many people arrived yesterday and are staying for a week.




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  8. #8
    Senior Member cpjones's Avatar
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    Quote Originally Posted by ArubaAce View Post
    I figured with this new system in place it might be a little longer process. I believe Saturday is a very busy day. Hopefully the rest of the trip will go well. Remember to be there 3 hours early on departure day as there will probably be long lines as well going thru immigration, customs if that many people arrived yesterday and are staying for a week.
    ....and it does take time to get back in the groove!
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  9. #9
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    Quote Originally Posted by Andrea J. View Post
    Please change the profanity to a non profanity

    I hope that your stay in Aruba is better than what you posted about your arrival.

    The only time in the last month that I heard that this happened to was to people that did not download the health app and a gentleman whose name did not appear on the covid PCR test result.

    Anyway, please delete the profanity as it is a rule breaker.

    I have an important question about the tests Aruba accepts. On Aruba.com the following is listed - see below. But yesterday it was mentioned here that the molecular test wasn’t accepted. I know the director of Aruba tourism based in Secaucus, NJ and he told me PCR only. The molecular is quick. Can you pleas clarify if a non PCR molecular nasal Swab test is accepted. I read many posts on another website that indicated it is accepted. And it is listed below as acceptable. Thank you!


    • The test needs to be a COVID-19 test, obtained from a nasal/oral swab specimen through PCR, NAAT or molecular testing performed by a certified lab, and the results need to be uploaded as part of the ED card process.
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  10. #10
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    Quote Originally Posted by Flipflops55 View Post
    I arrived today with my family of 9 total. All went well leaving home, Ct. We uploaded our negative results. Got our green ok to board. Arrived in Aruba and it was nightmare as soon as we landed.
    Hopefully all 9 airport tests are negative and your family can enjoy the remainder of your trip. what a frustrating experience, even in the midst of a saturday transit day and the uncertainties of COVID. 2+ hours in the airport after deplaning is definitely not the best way to start ones trip.

    just to clarify, the tests you obtained prior to traveling were approved as appropriate tests according to the offical guidelines? and then you were told something different upon arrival? or is it possible that the test was erroneously listed as approved upon submission, but then correctly addressed upon arrival (not saying you did wrong, sounds like you did your due diligence with both timing and type of test). either way, if there were others at AUA who were "having to retest" despite following all guidelines, that is problematic.

    There is the possibility that "option 3" was what you and others experienced, perhaps (some form of testing uploaded preflight, then PCR test upon arrival), even if you came from a non-hotspot state? i did see a prior post from you on 8.6.20 that said y'all submitted test results in the appropriate time frame (12-72h prior to departure) but did get a notification regarding need to test upon arrival.

    just trying to get some clarity. hope your family tests negative, stays safe, continues to do the right thing, and enjoys the rest of your time down there.
    Last edited by dicodoco; 08-09-2020 at 12:01 PM.
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