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Aruba Nights Island Guide
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Thread: Safety a Priority?

  1. #1
    Senior Member Pegmeister's Avatar
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    Safety a Priority?

    I was wondering; does Aruba have any plans in the works to make certain that our safety is a priority?

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  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
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    it is funny that you asked this question today!
    last night I got an email from the ATA.

    Here it is!

    Introducing ‘Aruba Health & Happiness Code’ (HH Code):
    The Aruba Tourism Authority (A.T.A.) in cooperation with the Department of Public Health and essential partners in the tourism industry are proud to present the ‘Aruba Health & Happiness Code’ (HH Code). The HH Code will be a stringent, cleaning and hygiene certification program mandatory for all tourism related businesses across the island. The aim of the program is to elevate hygiene and health/sanitation protocols by the time our borders reopen (tentatively set for June 15 – July 1) to provide assurance to future visitors that each tourism business has taken every measure to offer a safe environment for employees and guests.
    The protocols and measures embedded in the HH Code have taken the different (service) providers into account covering the various points of contact in the supply chain that visitors might encounter. Through the HH Code, Aruba aims to guarantee being a hygienic and clean destination, to ensure that the destination limits the chance of transmitting (any) disease.
    Ultimately, we strive for an Aruba vacation that is safe in an all-encompassing sense. One that provides relaxation, calmness and an authentic and meaningful experience to our visitors throughout the journey.
    International Promotion: A.T.A. announced the program internationally via a press release on May 19, and the news was also shared via A.T.A.’s owned social media channels. A new landing page on Aruba.com is in the works which will highlight the HH Code from the consumer journey perspective. We will be sharing the announcement with all our loyal fans via eCRM and we are working on additional marketing and PR materials and video assets to further reassure travelers Aruba is prepared to receive them.
    In addition, a formal announcement will be made internationally with the official reopen date as soon as this has been finalized. A comprehensive communications program to announce this is in the works. We will share more information when we can.
    HH Code Tourism Business Mandatory Protocols:
    The program consists of two phases to prepare for receiving visitors. The first phase mandates that every tourism business on island must register and complete a specific checklist of pre-established protocols online based on measures stipulated by the Department of Public Health. This will include enhanced social distancing as well as hygiene/ sanitation instructions for personnel.
    Once the checklist is completed, those tourism businesses will receive a seal indicating that the first phase has been completed accordingly. They will then move into phase two where the inspection unit of the Department of Public Health will execute a mandatory on-site inspection. Once approved, the business will be awarded with an HH Code gold certification seal as an elevated token of completion. Businesses are encouraged to use the respective seals as an integral part of their marketing approach. Featuring such information on websites, storefronts and through other avenues helps amplify awareness of the program.
    In order to receive visitors, all businesses must adhere to the new protocols. Non-compliance will lead to closure of the respective business.
    The HH Code will continue to be marketed by the A.T.A. among our visitors as it continues to evolve and those with a seal will be provided with a competitive advantage, as consumers will be looking to visit certified establishments.
    The New Aruba HH Code Consumer Journey:
    Aruba’s health and safety protocols will provide a seamlessly secure and clean experience for visitors at every touchpoint, upon arrival in Aruba. The Aruba Airport Authority has worked with the Department of Public Health and followed World Health Organization (WHO) guidelines to implement numerous measures such as screening, temperature checks, on-site medical professionals, social distance markers and additional shields and safeguards, mandatory PPE training for all staff, and more.
    As visitors depart the airport, they will find the ‘Aruba Health & Happiness Code’ certification seal of approval on taxis/transport and on all businesses that fall into the sectors of accommodations, food and beverage outlets, casinos, spas, retail shops, supermarkets, car rentals and tour operators.
    The Aruba Hotel & Tourism Association has distributed their "Best Practices" guide to hotels which elevates the existing cleaning protocols to new norms for all areas including luggage handling, elevator safety, housekeeping guidelines, food & beverage service, casinos and more. The two pillars of the best practices guide are physical distancing and sanitation, based on the Department of Public Health and WHO guidelines. Visitors can expect such measures as plexiglass barriers at desks, digital keys and contactless check-in, thorough disinfecting of all public spaces and rooms, and more.
    We appreciate your patience and cooperation. Safety has always been one of Aruba’s strengths and by introducing the HH Code, we want to ensure our local community and visitors feel safe in Aruba.
    Your friends at the Aruba Tourism Authority
    Quote Originally Posted by Pegmeister View Post
    I was wondering; does Aruba have any plans in the works to make certain that our safety is a priority?
    ​In a world where you can be anything, be kind!
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  3. #3
    Senior Member Pegmeister's Avatar
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    Thanks for the post Andrea. It sounds Aruba is being very thorough.

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  4. #4
    Aruba since 1979
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    I believe that they are being as thorough as humanly possible.
    Everyone's lives (and Aruba's Livelihood) depends on it!!

    Quote Originally Posted by Pegmeister View Post
    Thanks for the post Andrea. It sounds Aruba is being very thorough.
    ​In a world where you can be anything, be kind!
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  5. #5
    Senior Member ArubaAce's Avatar
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    June 15th. Hopefully I can make my Sep trip.




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  6. #6
    Aruba since 1979
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    they are tentative dates
    keyword "tentative."


    Quote Originally Posted by ArubaAce View Post
    June 15th. Hopefully I can make my Sep trip.
    ​In a world where you can be anything, be kind!
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  7. #7
    Senior Member LisaGrn's Avatar
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    Me too, Ace. When will you be there in September?

    Andrea, thanks for posting this. Gives me some hope for my trip...


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  8. #8
    Aruba since 1979
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    ​In a world where you can be anything, be kind!
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  9. #9
    Senior Member robin's Avatar
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    Peg,

    This is what we were sent by Prestige.

    Hotel Best Practices
    New Norms For Reopening Post COVID-19 lockdown
    To be added to current Cleaning Protocols May 2020

    General:
    §Assign a “Clean Manager” to implement measures and ensure compliance. This function can be combined with another function such as Quality Manager.
    §Temperature gun use at entrances, for employees, guests, tenants, and suppliers.
    §Refrain from handshakes, hugs and kisses.
    §Ensure that employees that are under Quarantine Order are not at hotel.
    §Have procedure in place to manage suspected cases of COVID-19 with guests and employees.
    (Including that symptomatic employees are sent for medical attention).
    §Implement and enforce strict hygiene rules for staff, based on CDC/WHO guidelines.
    §Shared equipment is sanitized at end of each shift use (radios, engineering tools, etc).
    §Ongoing training for staff regarding measures and health and safety.
    §Provide staff with PPE (as per Addendum A) and enforce use.
    §Enforce social distancing for staff.
    §Touch-free hand sanitizer stations in all public areas.
    §Post posters reinforcing social distancing and hygiene rules.
    §Use digital payments on property rather than cash.
    §Increased schedule of cleaning public areas, including lobbies, elevators, door handles, restrooms).
    §Sanitize public hotel areas with disinfectant spraying (electrostatic sprayers preferred).
    §Rearrange lobby and public area furniture to ensure 1.5-meter distancing.
    Elevator:
    §Maximum 4 persons per ride.
    §Hourly cleaning and disinfecting, including the buttons

    Housekeeping:
    §Clean and disinfect public spaces every hour.
    §High touch point areas must be frequently and thoroughly cleaned and disinfected to the most stringent standards.
    §Pay special attention to areas such as door handles, switches, elevator buttons, counters, pens, phones, touch screens, remote controls, etc.
    §Wash hands frequently and properly.
    §Use approved disinfectant products and proven sanitizing methods.
    §After each checkout and departure cleaning service, professional disinfectant fogging of the unit is recommended, and the unit must then be properly sealed until the entry of the next guest.

    PPE - Personal Protective Equipment:

    RECOMMENDED TO DISTRIBUTE:
    §For employees who have direct contact with guests to be issued a minimum of 2 (disposable) Masks per shift. Recommended for in unit maintenance and cleaners. Other employees should keep their social distance.

    HAVE AMPLE SUPPLIES OF:
    §Hand sanitizer (Hand Sanitizing Stations in various areas, including public bathrooms, gym, lobby, elevator landing, etc.)

    FOR ENTRANCES:
    §Non-Contact Thermometers (possibly at security entrance).

  10. #10
    Senior Member robin's Avatar
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    We were also told in a separate email:

    1. NEW PROTOCOLS
    Prestige will ensure that its staff members and subcontractors adhere strictly to the attached new post-covid norms and guidelines as instructed by the local authorities. Prestige will also encourage the resort’s management/HOA at its various resort locations to strictly implement the new norms that are applicable for the common areas at the resort, and to mandate the same adherence to the new norms by all other property managers, staff members and subcontractors at their resort location. Note: Failure to abide to the new norms by any individual, subcontractor or property manager at a location, can or will have a detrimentally negative effect on the health and income of all involved at that location.
    2. EXTRA EXPENSES INVOLVED WITH THE NEW ORMS
    The extra sanitizing expenses because of the new norms will be covered by introducing a new fee named ‘Extra Sanitation Fee’ or similar, that will be charged to the guest on any new booking, besides the regular Departure Cleaning Fee. The extra sanitation fees differentiate per unit size and are as follows:
    Studios $15.00
    One-bedroom $17.50
    Two-bedroom (& large one bedroom) $22.50
    Three-bedroom or larger $27.50

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