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Aruba Nights Island Guide
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Thread: Wheelchair access at the airport

  1. #1
    Senior Member hatteras's Avatar
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    Wheelchair access at the airport

    I have good friends that are coming to Aruba at the end of the month. The husband just finished a grueling treatment for cancer, which had returned and metastasized. They need a few days to relax and get away. He hasn't gotten all of his strength back and is still experiencing some pain. I'm sure that he will need wheelchair assistance at the airport on the trip home, just getting through the airport process. He might also need a wheelchair when he arrives. I have no experience with this. I've read that a person can reserve them online, but I've also read that people have requested them at the check- in counter. Can someone offer some advice? If they can request it at the check-in counter, how long does it usually take for someone to appear? Thanks!
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  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
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    request at check in and even before check in there is a bank of wheelchairs and attendants at the doors.
    request there
    or
    request once gets to the check in counter

    it is a very easy process!!
    THINK.. is it Thoughtful? Helpful? Inspirational? Necessary? Kind? sidtm
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  3. #3
    Senior Member Pegmeister's Avatar
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    We fly JetBlue and I always put in a request when I book the flight. One time at the Aruba airport the line for check in at JetBlue was long so I asked one of the staff what I could do. She told us to sit; grabbed both our passports, went to the counter and had them bring up a wheelchair. We had to wait a bit but we or rather Tom, moved quickly through security. They decided I needed a pat down so he waited in his wheelchair on the sidelines smiling! Anyhow they were quite accommodating. When we got home to Boston there was someone waiting with a wheelchair when we got off the plane.

    There is also a VIP service someone posted about recently, that I’m thinking about using.

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  4. #4
    Senior Member hatteras's Avatar
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    Thanks for the information. I've noticed some wheelchairs, with attendants, right outside the door of the airplane when we arrived. I'm assuming that those have been reserved in advance. I'll see my friend tomorrow and share this information.
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  5. #5
    Super Moderator WaltVB's Avatar
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    Also, if you get on the plane in a wheelchair, they will have one waiting at your connection.
    I want to grow my own food, but I can't find any bacon seeds...
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  6. #6
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    I would think your friend needs a wheelchair at arrival also. As you know it is a long way from the gates to immigration and on to customs. Prior to my surgery I booked Jet Blue and there is a place on the booking process requesting wheelchair service. I would think other airlines have a place on their booking site (process also). Look carefully on the page where you put in passenger info . Might be under special requests or something similar. Wheelchair and attendant is available in Logan when i arrive there and then at the jetway in Aruba upon arrival. When leaving Aruba you notify a staff person when you enter the airport. There are places to sit while you wait for the wheelchair and attendant. Like Peg said, if the wait is long someone will take the passports to the counter until attendant arrives. It is easy on both ends and I have always had a pleasant, efficient service. One person can go along with the person in the wheelchair (couple will not be separated) Airlines do not charge for the service but I (and others who I know need a wheelchair) tip the attendant directly. Oh and when arriving in Aruba the attendant will take you through the entire process and outside to a cab or to meet whoever is picking you up.
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  7. #7
    Senior Member hatteras's Avatar
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    Great information, annf. I am also thinking that he will need a wheelchair when he arrives. I'll pass this along. Thanks
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  8. #8
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    Traveling with a non-ambulatory, disabled, adult son is a challenge. On the ticket, have your friend check off wheelchair assist, and there are several options. In Aruba, I can't say enough for the jetblue staff, someone helped us with wheeling him through the airport, took our passports and escorted us through the staff line, waited for our luggage with us, and made sure we were all set. There are so many caring people that are willing to help. Aruba is a special place, he will be glad he came
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  9. #9
    Aruba since 1979
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    welcome to the posting side!!

    glad that your experience with the JB assistance was good for your son!

    there are good people everywhere in Aruba...and one does not have to search high and low!
    Quote Originally Posted by coolpopp View Post
    Traveling with a non-ambulatory, disabled, adult son is a challenge. On the ticket, have your friend check off wheelchair assist, and there are several options. In Aruba, I can't say enough for the jetblue staff, someone helped us with wheeling him through the airport, took our passports and escorted us through the staff line, waited for our luggage with us, and made sure we were all set. There are so many caring people that are willing to help. Aruba is a special place, he will be glad he came
    THINK.. is it Thoughtful? Helpful? Inspirational? Necessary? Kind? sidtm
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  10. #10
    Super Moderator WaltVB's Avatar
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    Welcome Coolpopp!
    I want to grow my own food, but I can't find any bacon seeds...
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